Customer Representative (Polish-Speaking) – Global e-Commerce - 1000€ Welcome Bonus

Concentrix; Lisboa; Presencial; EUR 20 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Referral bonus opportunities

Full paid training

Career development programs

Resumo da oferta

Concentrix in Lisbon is looking for a Customer Service Representative (Polish-Speaking) to join their global e-commerce team. Responsibilities include resolving customer issues, ensuring customer satisfaction, and adhering to service levels.

The ideal candidate should be fluent in Polish and English, with a college degree or equivalent. Competitive salary and bonuses are offered along with career development opportunities.

Qualificações

• Proficient in Polish and English, with good verbal and written communication skills.
• Understanding of e-commerce and experience in a call center environment.
• Available for 24/7 rotating shifts and ability to work both independently and as part of a team.

Responsabilidades

• Investigate and resolve customer issues related to orders and logistics.
• Review issues within agreed turnaround times.
• Ensure customer satisfaction by providing regular updates.

Conhecimentos

Fluent in Polish (C1)

Fluent in English (B2)

Understanding of e‑commerce

Experience in call center

Teamwork ability

Digital advertising understanding

Formação académica

College degree or equivalent diploma

Descrição da oferta de emprego

Job Title

Customer Service Representative (Polish‑Speaking) – Global e‑Commerce

What You Will Do In This Role

• Investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status
• Review the reported issues within agreed turnaround times and standards of quality
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer

Your Qualifications

• Fluent in Polish (C1) – verbal and written
• Fluent in English (B2) – verbal and written
• Minimum education qualification of college degree or an equivalent diploma
• Strong understanding of e‑commerce
• Experience working with call center (voice and non‑voice) and service industry
• Available for 24/7 rotating shifts
• Ability to work as a team member, as well as independently
• Fluent with any social media products usage and basic understanding of digital advertising

What’s In It For You

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Bring‑a‑friend referral bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Concentrix is an equal‑opportunity employer

We're proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.