Customer Representative (Czech-Speaking) – Global e-Commerce

Concentrix; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Referral bonus opportunities

Full paid training

Career development programs

Job summary

Concentrix is seeking a Customer Service Representative (Czech-Speaking) based in Lisbon, Portugal. This on-site role involves resolving customer issues and ensuring high satisfaction levels.

The ideal candidate will be fluent in both Czech and English, with a college degree and experience in the e-commerce or service industry. Competitive salary and comprehensive training are offered, along with career development opportunities.

Qualifications

• Investigate and resolve customer issues.
• Drive customer satisfaction metrics.
• Available for 24/7 rotating shifts.

Responsibilities

• Check order and logistics status.
• Review issues within turnaround times.
• Provide regular updates across touch points.

Skills

Fluent Czech (C1)

Fluent English (B2)

E-commerce understanding

Team collaboration

Social media product knowledge

Education

College degree or equivalent diploma

Job description

Customer Service Representative (Czech-Speaking) – Global e-Commerce, Lisbon, Portugal (On‑Site)

What You Will Do In This Role

• Investigate and resolve issues reported by buyers/sellers/customers/creators, such as checking order and logistics status
• Review reported issues within agreed turnaround times and quality standards
• Escalate issues to the client in accordance with the MSA and this SOW on the knowledge base
• Drive overall Customer Satisfaction metrics, ensuring service quality through case journey, and providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customers

Your Qualifications

• Fluent, verbal and written Czech (C1)
• Fluent, verbal and written English (B2)
• Minimum education qualification of college degree or an equivalent diploma
• Strong understanding of e-commerce
• Experience working with call center (voice and non-voice) and service industry
• Available for 24/7 rotating shifts
• Ability to work as a team member, as well as independently
• Fluent with any social media products usage and basic understanding of digital advertising

What’s In It For You

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Bring‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Concentrix is an equal‑opportunity employer

We are proudly united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.