Customer Representative (Hungarian-Speaking) – Global e-Commerce

Concentrix; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary (base and bonuses)

Full paid training

Career development programs

Resumo da oferta

Concentrix is hiring a Customer Representative (Hungarian-Speaking) for their Lisbon, Portugal location. In this on-site role, you'll support various areas of the client's social media by resolving issues and ensuring high customer satisfaction.

Key qualifications include fluency in Hungarian and English, a minimum of a college degree, and experience in the service industry. The position offers a competitive salary, referral bonuses, and career development programs.

Qualificações

• Fluent in both written and verbal Hungarian (C1).
• Fluent in both written and verbal English (B2).
• Available for 24/7 rotating shifts.

Responsabilidades

• Investigate and resolve buyer/seller/customer issues.
• Drive overall Customer Satisfaction metrics.
• Ensure service quality across all channels.

Conhecimentos

Fluent in Hungarian (C1)

Fluent in English (B2)

Strong understanding of e-commerce

Experience in call center (voice and non-voice)

Social media product usage

Ability to work independently and in a team

Formação académica

College degree or equivalent diploma

Descrição da oferta de emprego

Job Title

Customer Representative (Hungarian‑Speaking) – Global e‑Commerce

Job Description

As a Customer Service Representative in Lisbon, Portugal (On‑Site), you will use your skills to support our client's different areas of social media, ensuring client guidelines, promoting, and actively participating in service improvements for all users.

What You Will Do In This Role

• Investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status
• Review the reported issues within agreed turnaround times and standards of quality
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer

Your Qualifications

• Fluent verbal and written in Hungarian (C1)
• Fluent verbal and written in English (B2)
• Minimum education qualification of college degree or an equivalent diploma
• Strong understanding of e‑commerce
• Experience working with call center (voice and non‑voice) and service industry
• Available for 24/7 rotating shifts
• Ability to work as a team member, as well as independently
• Fluent with any social media product usage and basic understanding of digital advertising

What’s In It For You

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Bring‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Equal‑Opportunity Employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.