Customer Service Representative (French-Speaking) – Global e-Commerce

Concentrix; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Full paid training

Career development programs

Referral bonus opportunities

Job summary

Concentrix is looking for a Customer Service Representative (French-Speaking) in Lisbon, Portugal. The role involves aiding clients in various support areas including social media interactions. Responsibilities include resolving issues, driving customer satisfaction, and adhering to service levels. A college degree and fluency in French and English are required, along with experience in e-commerce and call centers. The position offers competitive salary, full training, and opportunities for career development.

Qualifications

• Fluent in French and English is essential for communication.
• Requires a college degree or equivalent.
• Strong experience in e-commerce and call center environments.

Responsibilities

• Investigate and resolve issues for clients.
• Drive customer satisfaction and service quality.
• Escalate issues and manage service levels effectively.

Skills

Fluent verbal and written French (C1)

Fluent verbal and written English (B2)

Strong understanding of e-commerce

Experience in call center (voice and non-voice)

Ability to work independently and in a team

Education

College degree or equivalent diploma

Job description

Customer Service Representative (French‑Speaking) – Global e-Commerce

Location: Lisbon, Portugal (On‑Site)

The Customer Service Representative will support clients’ various areas of social media and actively participate in ensuring client guidelines and service improvements are provided to all users.

What You Will Do In This Role

• Investigate and resolve issues reported by buyers, sellers, customers, and creators, such as checking order and logistics status.
• Review reported issues within agreed turnaround times and quality standards.
• Escalate issues to the client in accordance with the MSA and this SOW on the knowledge base.
• Drive overall customer satisfaction metrics, ensuring service quality through case journey and providing regular updates across touch points.
• Drive adherence to service levels across channels and achieve best in class productivity, impacting resolution times for end customers.

Your Qualifications

• Fluent verbal and written French (C1).
• Fluent verbal and written English (B2).
• Minimum education qualification of college degree or an equivalent diploma.
• Strong understanding of e‑commerce.
• Experience working with call center (voice and non‑voice) and service industry.
• Available for 24/7 rotating shifts.
• Ability to work as a team member as well as independently.
• Familiar with social media products usage and basic understanding of digital advertising.

Benefits

• Competitive salary (base and additional bonuses).
• Central location in Lisbon, Portugal.
• Bring‑a‑friend referral bonus opportunities.
• Full paid training on the company and the project you’ll be working on.
• Career development programs.

Equal Opportunity Employer

We’re proudly united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.