Customer Representative (Portuguese-Speaking) – Global e-Commerce

Concentrix; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Central location

Referral bonuses

Paid training

Career development

Job summary

Concentrix in Lisbon, Portugal is seeking a Customer Representative (Portuguese-speaking) to support our global e-commerce clients on-site. You will handle social media-related inquiries, follow client guidelines, and contribute to service improvements.

The role requires fluency in Portuguese (C1) and English (B2), a college degree, and experience in e-commerce or call center environments. On-site work with 24/7 rotating shifts is required.

Qualifications

• Fluent, verbal and written in Portuguese (C1)
• Fluent, verbal and written in English (B2)
• Minimum education qualification of college degree or an equivalent diploma
• Strong understanding of e-commerce
• Experience working with call center (voice and non-voice) and service industry
• Available for 24/7 rotating shifts
• Ability to work as a team member, as well as independently
• Fluent with any social media products usage and basic understanding of digital advertising

Responsibilities

• Investigate and resolve issues reported by buyers/sellers/customers/creators such as checking order and logistics status
• Review the reported issues within agreed turnaround times and standards of quality
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer

Job description

Job Title

Customer Representative (Portuguese‑Speaking) – Global e‑Commerce (Lisbon, Portugal, On‑Site)

Job Description

Experience the power of a game‑changing career! Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

As a Customer Service Representative in Lisbon, Portugal (On‑Site), you will make use of your skills, supporting our client's different areas of social media, ensuring client guidelines, promoting, and actively participating in service improvements provided to all users.

Career Growth and Personal Development

We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status
• Review the reported issues within agreed turnaround times and standards of quality
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer

Your Qualifications

• Fluent, verbal and written in Portuguese (C1)
• Fluent, verbal and written in English (B2)
• Minimum education qualification of college degree or an equivalent diploma
• Strong understanding of e‑commerce
• Experience working with call center (voice and non‑voice) and service industry
• Available for 24/7 rotating shifts
• Ability to work as a team member, as well as independently
• Fluent with any social media products usage and basic understanding of digital advertising

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s In It For You

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Bring‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k game‑changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal‑opportunity employer

We’re proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.