Customer Service Representative (German-Speaking) – Global e-Commerce

Concentrix; Lisboa; Sur place; EUR 16 740 - 23 436; Plein temps

Avantages offerts par ce poste

Referral bonus

Training provided

Career development

Central location

Résumé du poste

Concentrix in Lisbon, Portugal, is seeking a Customer Service Representative (German‑Speaking) for our global e‑commerce project. The role is on‑site in Lisbon, supporting clients across social platforms and ensuring adherence to service guidelines.

You will resolve issues, track CS metrics, and maintain high service levels, with training provided and opportunities for career development. Fluency in German (C1) and English (B2) is required, along with a college degree and experience in a call

Qualifications

• Fluent in German (C1) in speaking and writing.
• Fluent in English (B2) in speaking and writing.
• Minimum education: college degree or equivalent diploma.
• Strong understanding of e‑commerce.
• Experience in a call center (voice and non‑voice) and the service industry.
• Available for 24/7 rotating shifts.
• Able to work independently and in a team.
• Familiar with social media products and basic digital advertising.

Responsabilités

• Investigate and resolve issues reported by buyers, sellers, customers, and creators, including checking order and logistics status.
• Review reported issues within agreed turnaround times and uphold quality standards.
• Escalate issues to the client per MSA and SOW on the knowledge base.
• Track and drive Customer Satisfaction metrics, providing regular updates across touchpoints.
• Maintain service levels across channels and contribute to fast resolution times for end customers.

Connaissances

German (C1)

English (B2)

E‑commerce knowledge

Call center experience

Teamwork

Independent work

Formation

Bachelor degree or equivalent

Description du poste

Customer Service Representative (German-Speaking) – Global e-Commerce

As a Customer Service Representative in Lisbon, Portugal (On-Site), you will support clients across various social media platforms, ensuring adherence to service guidelines and contributing to overall service improvement.

What You Will Do In This Role

• Investigate and resolve issues reported by buyers, sellers, customers, and creators, including checking order and logistics status.
• Review reported issues within agreed turnaround times and uphold quality standards.
• Escalate issues to the client in accordance with the MSA and SOW on the knowledge base.
• Track and drive Customer Satisfaction metrics, ensuring service quality through the case journey and providing regular updates across touchpoints.
• Adhere to service levels across channels and achieve best‑in‑class productivity, impacting resolution times for end customers.

Your Qualifications

• Fluent in German (C1) – both verbal and written.
• Fluent in English (B2) – both verbal and written.
• Minimum education of college degree or equivalent diploma.
• Strong understanding of e‑commerce.
• Experience working in a call center (voice and non‑voice) and the service industry.
• Availability for 24/7 rotating shifts.
• Ability to work both independently and as part of a team.
• Familiarity with social media products and basic understanding of digital advertising.

What’s In It For You

• Competitive salary (base and additional bonuses).
• Central location in Lisbon, Portugal.
• Bring‑a‑friend (referral) bonus opportunities.
• Full paid training on the company and the project you will be working on.
• Career development programs.

Concentrix is an equal‑opportunity employer

We’re proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.