Customer Representative (Dutch-Speaking) – Global e-Commerce - 2000€ Welcome Bonus

Concentrix; Lisboa; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Referral bonus opportunities

Full paid training

Career development programs

Job summary

Concentrix is looking for a Customer Service Representative (Dutch-Speaking) in Lisbon, Portugal. This role involves assisting customers in resolving inquiries and maintaining high satisfaction. Candidates must be fluent in Dutch (C1) and English (B2) with a college degree.

The position comes with a competitive salary, referral bonus opportunities, and full paid training. Candidates must be legally authorized to work in Portugal.

Qualifications

• Fluent in Dutch (C1) and English (B2) in verbal and written forms.
• Minimum education qualification required is a college degree or equivalent.
• Strong understanding of e-commerce and experience in the service industry.

Responsibilities

• Investigate and resolve issues reported by customers.
• Drive overall customer satisfaction metrics and provide regular updates.
• Ensure service quality and adhere to service levels.

Skills

Fluent in Dutch (C1)

Fluent in English (B2)

Strong understanding of e-commerce

Experience in call center

Teamwork and independence

Familiarity with social media products

Education

College degree or equivalent diploma

Job description

Customer Service Representative (Dutch‑Speaking) – Global e‑Commerce

Location: Lisbon, Portugal (On‑Site)

Responsibilities

• Investigate and resolve issues reported by buyers, sellers, customers, and creators, such as checking order and logistics status.
• Review reported issues within agreed turnaround times and quality standards.
• Escalate issues to the client in accordance with the MSA and SOW via the knowledge base.
• Drive overall customer satisfaction metrics, ensuring service quality through the case journey and providing regular updates across touchpoints.
• Drive adherence to service levels across channels and achieve best‑in‑class productivity and impact resolution times for the end customer.

Qualifications

• Fluent in Dutch (C1) – verbal and written.
• Fluent in English (B2) – verbal and written.
• Minimum education qualification: college degree or equivalent diploma.
• Strong understanding of e‑commerce.
• Experience working in call center (voice and non‑voice) and service industry.
• Availability for 24/7 rotating shifts.
• Ability to work as part of a team and independently.
• Familiarity with social media products and basic understanding of digital advertising.

Benefits

• Competitive salary (base and additional bonuses).
• Central location in Lisbon, Portugal.
• Referral bonus opportunities.
• Full paid training on the company and the project you’ll be working on.
• Career development programs.

Equality and Diversity Statement

Concentrix is an equal‑opportunity employer. We're proudly united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.