Customer Service Representative (Greek-Speaking) – Global e-Commerce

Concentrix; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary (base and additional bonuses)

Central location in Lisbon

Bring-a-friend bonus opportunities

Full paid training

Career development programs

Resumo da oferta

Concentrix is seeking a Greek-speaking Customer Service Representative for its global e-commerce client in Lisbon, Portugal. In this role, you will support various social media areas and work to improve customer service quality by investigating and resolving issues reported by users.

The ideal candidate must be fluent in Greek and English, hold at least a college degree, and have experience in the call center or service industry. The position offers a competitive salary, career development programs, and full paid training.

Qualificações

• Fluent in Greek (C1) and English (B2), both verbal and written.
• Minimum education qualification of a college degree or equivalent diploma.
• Experience working with call center (voice and non-voice) and service industry.

Responsabilidades

• Investigate and resolve issues reported by buyers, sellers, and customers.
• Drive overall Customer Satisfaction metrics and service quality.
• Ensure adherence to service levels across channels.

Conhecimentos

Fluent in Greek (C1)

Fluent in English (B2)

Strong understanding of e-commerce

Experience in call center and service industry

Familiar with social media products

Formação académica

College degree or equivalent diploma

Descrição da oferta de emprego

Job Title

Customer Service Representative (Greek‑Speaking) – Global e‑Commerce (Lisbon, Portugal – On‑Site)

Job Description

As a Customer Service Representative, you will support our client’s social media areas, ensuring compliance with client guidelines and actively contributing to service improvements across all users.

What You Will Do In This Role

• Investigate and resolve issues reported by buyers, sellers, customers, and creators, such as checking order and logistics status.
• Review the reported issues within agreed turnaround times and quality standards.
• Escalate issues to our client in accordance with the MSA and this SOW on the knowledge base.
• Drive overall Customer Satisfaction metrics, ensuring service quality through case journeys and providing regular updates across touchpoints.
• Drive adherence to service levels across channels and achieve best‑in‑class productivity and resolution times for end customers.

Your Qualifications

• Fluent in Greek (C1) – both verbal and written.
• Fluent in English (B2) – both verbal and written.
• Minimum education qualification of a college degree or equivalent diploma.
• Strong understanding of e‑commerce.
• Experience working with call center (voice and non‑voice) and service industry.
• Available for 24/7 rotating shifts.
• Ability to work as a team member and independently.
• Familiar with social media products and basic understanding of digital advertising.

Benefits

• Competitive salary (base and additional bonuses).
• Central location in Lisbon, Portugal.
• Bring‑a‑friend (referral) bonus opportunities.
• Full paid training on the company and the project you’ll be working on.
• Career development programs.

Equal Opportunity Employment

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected under applicable national laws.

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.