Customer Representative (Hungarian-Speaking) – Global e-Commerce

Minacs; Lisboa; On-site; EUR 25,000 - 34,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Training provided

Referral bonus opportunities

Job summary

Minacs is seeking a Customer Service Representative in Lisbon, Portugal. In this role, you'll support our client on social media and ensure the highest service quality across various channels. Your responsibilities include investigating customer issues and meeting service level goals.

The ideal candidate should be fluent in English, have a college degree, and experience in the service industry. Benefits include a competitive salary, performance bonuses, and full training.

Qualifications

• Fluent in English, both verbal and written.
• Minimum education qualification of college degree or equivalent diploma.
• Strong understanding of e-commerce.
• Experience in call center industry.
• Able to work in 24/7 rotating shifts.
• Ability to work as a team or independently.
• Familiar with social media products and digital advertising.

Responsibilities

• Investigate and resolve issues reported by clients.
• Review reported issues within agreed turnaround times.
• Escalate issues as per guidelines.
• Ensure Customer Satisfaction metrics are met.
• Drive adherence to service levels.

Skills

Fluent in English (B2)

Understanding of e-commerce

Experience in call center environment

Social media product usage

Education

College degree or equivalent diploma

Job description

Customer Service Representative – Lisbon, Portugal (On‑Site)

You will make use of your skills supporting our client’s different areas of social media, and be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Responsibilities

As a Customer Service Representative, you will:

• Investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status
• Review the reported issues within agreed turnaround times and standards of quality
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer

Qualifications

• Are fluent, verbal and written in English (B2)
• Have minimum education qualification of college degree or an equivalent diploma
• Have strong understanding of e-commerce
• Have experience working with call center (voice and non‑voice) and service industry
• Are available for 24/7 rotating shifts
• Have the ability to work as a team member, as well as independently
• Are fluent with any social media products usage and basic understanding of digital advertising

Benefits

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Bring‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on

Equal Opportunity Statement

We’re proudly united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.