Customer Service Representative (Italian-Speaking) – Global e-Commerce

Concentrix; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Referral bonus opportunities

Full paid training

Career development programs

Job summary

Concentrix seeks a Customer Service Representative (Italian-Speaking) in Lisbon to resolve issues for buyers and customers. The role requires fluency in Italian (C1) and English (B2), a college degree, and experience in service industries. Responsibilities include maintaining customer satisfaction metrics and reviewing issues promptly. The position offers competitive salary, bonuses, and full training opportunities in a central location. Applicants must be eligible to work in Portugal.

Qualifications

• Fluent in Italian (C1) and English (B2), both verbally and written.
• Minimum education qualification of a college degree or an equivalent diploma.
• Experience working with call center (voice and non-voice) and the service industry.

Responsibilities

• Investigate and resolve issues reported by buyers, sellers, customers, and creators.
• Review reported issues within agreed turnaround times and quality standards.
• Drive overall customer satisfaction metrics, ensuring service quality during the case journey.

Skills

Fluent in Italian (C1)

Fluent in English (B2)

Strong understanding of e-commerce

Experience with call center

Basic understanding of digital advertising

Education

College degree or equivalent diploma

Job description

Customer Service Representative (Italian‑Speaking) – Global e‑Commerce

Location: Lisbon, Portugal (On‑Site).

What You Will Do

• Investigate and resolve issues reported by buyers, sellers, customers, and creators, including checking order and logistics status.
• Review reported issues within agreed turnaround times and quality standards.
• Escalate issues to our client in accordance with the MSA and the SOW.
• Drive overall customer satisfaction metrics, ensuring service quality through the case journey and providing regular updates across touch points.
• Maintain adherence to service levels across channels, achieving best‑in‑class productivity and impact resolution times for end customers.

Qualifications

• Fluent in Italian (C1) and English (B2), both verbally and written.
• Minimum education qualification of a college degree or an equivalent diploma.
• Strong understanding of e‑commerce.
• Experience working with call center (voice and non‑voice) and the service industry.
• Availability for 24/7 rotating shifts.
• Ability to work both independently and as part of a team.
• Experience with social media product usage and basic understanding of digital advertising.

Benefits

• Competitive salary (base and additional bonuses).
• Central location in Lisbon, Portugal.
• Referral bonus opportunities.
• Full paid training on the company and project.
• Career development programs.

Equal Opportunity Employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, nationality, disability, or any other protected class under applicable national laws.

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.