Italian-Speaking Customer Support Specialist

Freedom Recruitment; Lisboa; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Accommodation Provided

Flight Reimbursement

Administrative Assistance

Private health insurance

Dental insurance

Meal vouchers

Onboarding

Job summary

Freedom Recruitment is seeking an Italian-speaking Customer Support Specialist for our Lisbon office. You will handle inbound inquiries via phone, live chat, and email, assisting customers across e-commerce and digital services. The role is full-time and on-site in central Lisbon.

You will resolve issues, provide accurate information, and maintain high CSAT through empathetic communication. Relocation and onboarding support are provided to successful candidates.

Qualifications

• Native or near-native Italian language skills (C1/C2).
• Good working proficiency in English (B2).
• Strong verbal and written communication.
• Proficient using CRM systems and multi-screen setups.

Responsibilities

• Advise Italian-speaking customers via phone, chat, and email.
• Troubleshoot and resolve inquiries using CRM tools.
• Deliver professional, empathetic communication to ensure CSAT and loyalty.
• Record interactions accurately and escalate complex issues to relevant teams.

Skills

Italian (C1/C2)

English (B2)

Communication skills

CRM software

Tools

CRM software

Job description

Italian-Speaking Customer Support Specialist – (Lisbon Office)

Are you fluent in Italian and eager to build your career in vibrant Lisbon, Portugal? We are seeking enthusiastic, customer-focused individuals to join our international service operations on-site in central Lisbon!
In this role, you will represent leading global brands across e-commerce, travel, fintech, or digital services—delivering high-quality assistance and resolving incoming inquiries across multiple communication channels.

The Role

• Customer Advisory: Assist Italian-speaking customers via inbound phone calls, live chat, and email regarding order updates, account management, billing inquiries, or service details.
  
• Problem Resolution: Identify client needs, troubleshoot platform issues, and provide efficient, accurate solutions using internal CRM tools.
  
• Service Excellence: Deliver empathetic, professional communication to ensure high customer satisfaction (CSAT) and loyalty.
  
• Cross-Department Collaboration: Record interaction details accurately and escalate complex technical or administrative issues to specialized internal teams when necessary.
  

Working Model & Location

• Location: Lisbon, Portugal.
  
• Work Model: Full-time, 100% on-site role based in a modern corporate office hub in central Lisbon.
  
• Schedule: Standard rotational operational shifts (40 hours per week).
  

Relocation & Onboarding Support

• Accommodation Provided: Company-allocated room or apartment (with rent and utility assistance included) for candidates moving to Lisbon.
  
• Flight Reimbursement: Initial flight ticket to Lisbon reimbursed after successful completion of the probation period.
  
• Administrative Assistance: Hands-on support with local administrative processes (getting your NIF, NISS, health center registration, and bank account opening).
  

What We Offer

• Salary: Competitive base salary tailored to Italian language profiles in Portugal, plus language and performance-linked bonuses.
  
• Benefits: Private health and dental insurance, meal allowance vouchers, and paid corporate onboarding.
  
• Workplace Culture: Dynamic, multicultural environment featuring modern lounge areas, free coffee/refreshments, regular social events, and corporate wellness initiatives.
  
• Career Growth: Clear progression paths into Quality Assurance, Team Leadership, Training, or Operational Management.
  

Requirements

• Language Skills: Native or Near-Native command of Italian (C1/C2) with good working proficiency in English (B2).
  
• Legal Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Residence/Work Permit.
  
• Soft Skills: Strong verbal and written communication skills, active listening abilities, and a solution-oriented mindset.
  
• Tech Literacy: Comfortable using multi-screen setups, standard computer software, and CRM databases (paid training provided).