Customer Service Representative – Italian & English (Airline Support)

Cross Border Talents

Sintra

On-site

EUR 12,000 - 13,000

Full time

5 days ago

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Benefits offered by this job

Meal allowance (€7.63 net per day)

Performance bonus (€175)

Attendance bonus (€75)

Relocation support

Job summary

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to support customers in the travel and airline services sector. You will handle inquiries in Italian and English and provide clear information following service procedures.

You will investigate requests, resolve issues, and record details to keep documentation accurate. On-site in Lisbon, relocation support is available for this role, with a Monday–Friday schedule and competitive monthly pay.

Qualifications

Fluent Italian and proficient English.
Excellent verbal and written communication skills.
Customer-service experience is an advantage.

Responsibilities

Respond to customer enquiries in Italian and English.
Provide accurate information and guidance in line with service procedures.
Investigate customer requests and help resolve issues efficiently.
Record relevant details and maintain clear customer-service documentation.
Escalate complex cases to the appropriate internal team.
Maintain a professional and customer-focused approach.

Skills

Italian

English

Customer-service experience

Job description

About the Role

We are looking for an Italian-speaking Customer Service Representative to support customers in the travel and airline services sector. You will handle customer enquiries, provide clear information and help resolve service-related questions in Italian and English.

Key Responsibilities

Respond to customer enquiries in Italian and English.
Provide accurate information and guidance in line with service procedures.
Investigate customer requests and help resolve issues efficiently.
Record relevant details and maintain clear customer-service documentation.
Escalate complex cases to the appropriate internal team.
Maintain a professional and customer-focused approach.
Fluent Italian and proficient English.
Excellent verbal and written communication skills.
Customer-service experience is an advantage.
Ability to understand procedures, manage enquiries and remain professional under pressure.
Good problem-solving and organisational skills.