Customer Service Representative – Italian & English

Cross Border Talents

Vila Franca de Xira

On-site

EUR 12,000 - 13,000

Full time

5 days ago

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Benefits offered by this job

Meal allowance

Relocation support

Job summary

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to support customers in the travel and airline services sector, handling inquiries in Italian and English. The role requires clear information delivery, issue resolution, and accurate documentation, with relocation support provided.

On-site position in Lisbon, Portugal, with a Monday–Friday schedule and a monthly gross salary of €1,050–€1,150 paid over 14 months.

Qualifications

Respond to customer enquiries in Italian and English.
Provide accurate information following service procedures.
Record details and maintain clear documentation.
Escalate complex cases to internal teams.
Maintain a professional, customer-focused approach.
Excellent verbal and written communication skills.
Fluent Italian and proficient English.

Responsibilities

Respond to customer enquiries in Italian and English.
Provide accurate information and guidance in line with service procedures.
Investigate customer requests and help resolve issues efficiently.
Record relevant details and maintain clear customer-service documentation.
Escalate complex cases to the appropriate internal team.

Skills

Fluent Italian

Proficient English

Customer service

Job description

About the Role

We are looking for an Italian-speaking Customer Service Representative to support customers in the travel and airline services sector. You will handle customer enquiries, provide clear information and help resolve service-related questions in Italian and English.

Key Responsibilities

Respond to customer enquiries in Italian and English.
Provide accurate information and guidance in line with service procedures.
Investigate customer requests and help resolve issues efficiently.
Record relevant details and maintain clear customer-service documentation.
Escalate complex cases to the appropriate internal team.
Maintain a professional and customer-focused approach.
Fluent Italian and proficient English.
Excellent verbal and written communication skills.
Customer-service experience is an advantage.
Ability to understand procedures, manage enquiries and remain professional under pressure.
Good problem-solving and organisational skills.