Customer Service Representative – Italian & English (Airline Support)

Cross Border Talents

Castelo

On-site

EUR 12,000 - 13,000

Full time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Relocation support

Meal allowance

Performance bonus

Attendance bonus

Job summary

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to support customers in the travel and airline services sector. You will handle enquiries and provide information in Italian and English while maintaining service standards.

The role requires fluent Italian and strong English, with customer-service experience an advantage. It is an on-site position in Lisbon, with relocation support and a structured work schedule.

Qualifications

Fluent Italian and proficient English.
Customer-service experience is an advantage.
Ability to understand procedures and remain professional under pressure.

Responsibilities

Respond to customer enquiries in Italian and English.
Provide accurate information and guidance in line with service procedures.
Investigate customer requests and help resolve issues efficiently.
Record relevant details and maintain clear customer-service documentation.
Escalate complex cases to the appropriate internal team.
Maintain a professional and customer-focused approach.

Skills

Italian language

English language

Customer-service experience

Job description

About the Role

We are looking for an Italian-speaking Customer Service Representative to support customers in the travel and airline services sector. You will handle customer enquiries, provide clear information and help resolve service-related questions in Italian and English.

Key Responsibilities

Respond to customer enquiries in Italian and English.
Provide accurate information and guidance in line with service procedures.
Investigate customer requests and help resolve issues efficiently.
Record relevant details and maintain clear customer-service documentation.
Escalate complex cases to the appropriate internal team.
Maintain a professional and customer-focused approach.
Fluent Italian and proficient English.
Excellent verbal and written communication skills.
Customer-service experience is an advantage.
Ability to understand procedures, manage enquiries and remain professional under pressure.
Good problem-solving and organisational skills.