Customer Service Representative – Italian & English

Cross Border Talents

Estoril

On-site

EUR 12,000 - 13,000

Full time

5 days ago

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Benefits offered by this job

Relocation support

Meal allowance

Performance bonus

Attendance bonus

Job summary

Cross Border Talents in Lisbon is seeking an Italian-speaking Customer Service Representative to assist travelers in the airline industry. You will respond to inquiries in Italian and English, provide accurate information, and guide customers through service procedures.

The role requires handling requests, documenting interactions, escalation when needed, and maintaining a professional, customer-focused approach.

Qualifications

Fluent Italian and proficient English.
Customer-service experience is an advantage.
Excellent verbal and written communication skills.
Ability to understand procedures, manage enquiries and remain professional under pressure.

Responsibilities

Respond to customer enquiries in Italian and English.
Provide accurate information and guidance in line with service procedures.
Investigate customer requests and help resolve issues efficiently.
Record relevant details and maintain clear customer-service documentation.
Escalate complex cases to the appropriate internal team.
Maintain a professional and customer-focused approach.

Job description

About the Role

We are looking for an Italian-speaking Customer Service Representative to support customers in the travel and airline services sector. You will handle customer enquiries, provide clear information and help resolve service-related questions in Italian and English.

Key Responsibilities

Respond to customer enquiries in Italian and English.
Provide accurate information and guidance in line with service procedures.
Investigate customer requests and help resolve issues efficiently.
Record relevant details and maintain clear customer-service documentation.
Escalate complex cases to the appropriate internal team.
Maintain a professional and customer-focused approach.
Fluent Italian and proficient English.
Excellent verbal and written communication skills.
Customer-service experience is an advantage.
Ability to understand procedures, manage enquiries and remain professional under pressure.
Good problem-solving and organisational skills.