Customer Service Representative (Flemish-Speaking) – Global e-Commerce

Minacs; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and bonuses

Central location in Lisbon

Full paid training

Resumo da oferta

Minacs is seeking a Customer Service Representative (Flemish-Speaking) to join their team in Lisbon, Portugal. In this role, you will utilize your language skills to support clients across social media channels and ensure service quality.

The ideal candidate is fluent in Flemish and English, has a college degree, and is familiar with the e-commerce sector. You will have a chance to grow your career with full training provided and benefits to suit your lifestyle.

Qualificações

• Fluent verbal and written communication in Flemish (C1) and English (B2).
• Minimum education qualification of a college degree or equivalent.
• Experience in the e-commerce and service industry.

Responsabilidades

• Investigate and resolve issues reported by customers.
• Drive overall Customer Satisfaction metrics.
• Work with service levels across various channels.

Conhecimentos

Fluent in Flemish (C1)

Fluent in English (B2)

Understanding of e-commerce

Experience with call center

Ability to work in a team

Fluency in social media products

Formação académica

College degree or equivalent diploma

Descrição da oferta de emprego

Customer Service Representative (Flemish-Speaking) – Global e-Commerce

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as aCustomer Service Representative in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As aCustomer Service Representative, you will:

• Investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status
• Review the reported issues within agreed turnaround times and standards of quality
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer

Concentrix is a great match if you:

• Are fluent, verbal and written in Flemish (C1)
• Are fluent, verbal and written in English (B2)
• Have minimum education qualification of college degree or an equivalent diploma
• Have strong understanding of e-commerce
• Have experience working with call center (voice and non-voice) and service industry
• Are available for 24/7 rotating shifts
• Have the ability to work as a team member, as well as independently
• Are fluent with any social media products usage and basic understanding of digital advertising

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary (base and additional bonuses)
• Central location in Lisbon,Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.