Customer Representative (French-speaking) - Search Engine

Concentrix; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary and performance bonus

Bring-a-friend bonus opportunities

Full paid training

Career development programs

Job summary

Concentrix in Lisbon is seeking a Customer Representative who is fluent in French and English to provide exceptional customer service. You will respond to customer requests, assist with pre-sales and technical support, and collaborate with technicians to resolve issues. This role offers full-time, indefinite contracts, competitive salary, and opportunities for career development in a central location in Lisbon.

Qualifications

• High level of French and fluent in English required.
• Excellent writing and communication skills for non-technical users.
• Patience in communicating and resolving issues.

Responsibilities

• Respond to inbound customer requests and document case information.
• Assist users with Pre-Sales, General Inquiries, and technical support.
• Collaborate with technicians to resolve help tickets.

Skills

High level of French (written and oral)

Fluent in English (B2)

Excellent writing and verbal communication skills

Proactive and self-motivated

Team player

Job description

Job Title

Customer Representative (French‑speaking) - Search Engine

Job Description

As a Customer Service Representative in Lisbon, Portugal (On‑Site) you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

What You Will Do In This Role

• Respond to inbound customer requests, documenting relevant case information
• Assure excellent customer satisfaction by assisting users with Pre‑Sales, General Inquiries, and technical support issues via multiple channels (as assigned)
• Respond appropriately or escalat e customers to higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets

Your Qualifications

• Have a high level of French (written and oral) and fluent in English (B2)
• Possess excellent writing and verbal communication skills to simplify technical language for non‑technical users
• Demonstrate patience when communicating and solving issues
• Keep up with the latest IT and tech‑related trends
• Are proactive, self‑motivated, and a great team player

What’s In It For You

• Full‑time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Concentrix is an equal‑opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.