Customer Service Representative (French Speakers) - Lisboa | Abril

Salt Services SA; Lisboa; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Comprehensive paid training

Performance-based bonuses

Health insurance

Transportation allowance

Meal card/ticket

Modern work environment

Long-term career growth opportunities

Job summary

A customer support company located in Lisbon is seeking individuals fluent in French to join their team. Responsibilities include providing high-quality phone support, assisting with customer inquiries, and managing requests in their systems. The ideal candidate should possess strong problem-solving skills and be available for flexible hours. This position offers comprehensive training and various attractive benefits, including health insurance and performance-based bonuses.

Qualifications

• Fluency in French at minimum C1 level is required, English is a plus.
• Willingness to work flexible hours from Monday to Saturday.
• Availability to commute regularly or relocate to Lisbon.

Responsibilities

• Provide high-quality phone support to French-speaking customers.
• Assist customers with information and support on products and services.
• Handle customer requests in systems such as rate adjustments and plan changes.
• Identify opportunities for continuous improvement in customer service.

Skills

Fluency in French (C1)

Strong problem-solving skills

Strong customer service mindset

Job description

We are looking for talented individuals who share our values and passion for service. Do you focus on what really matters and keep your promises? Do you enjoy making complex things simple and stand out in everything you do? And most importantly: are you committed to delivering outstanding service every day?

Your responsibilities:

• Provide high-quality phone support to our French-speaking customers.
• Assist both existing and potential customers with information and support related to our products and services.
• Handle customer requests in our systems (e.g., rate adjustments, plan changes, service activations, address updates, etc.).
• Identify opportunities for continuous improvement in customer service processes.

What we’re looking for:

• Fluency in French (minimum C1 level – required). English is a plus.
• Strong problem-solving skills and an interest in configuring technical systems and devices.
• Willingness to work flexible hours (Monday to Saturday, between 07:00 and 21:00).
• Reliability, punctuality, and a strong customer service mindset.
• Availability to commute regularly or willingness to relocate to the Lisbon area.

What we offer:

• Comprehensive paid training from day one.
• Performance-based bonuses, both monthly and quarterly.
• Attractive benefits: health insurance, transportation allowance, meal card/ticket, and more.
• A modern and comfortable work environment.
• Job stability and long-term career growth opportunities.