Customer Service Representative (French-speaking) - Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 18.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Bonuses based on performance

Health coverage

Training & development

Descripción de la vacante

Cross Border Talents in Portugal is seeking a French Customer Service Representative to be the first point of contact for clients, delivering friendly, professional support via phone, email and chat. You will guide customers through products, resolve issues, and update accounts with accuracy.

The role emphasizes empathy, problem-solving, and the ability to multitask under pressure, with ongoing training and opportunities for career development.

Formación

• 1+ years of experience in customer service or a client-facing role.
• Excellent written and spoken English.
• Customer-first mindset and strong problem-solving abilities.
• Ability to multitask and work under pressure.

Responsabilidades

• Respond to customer inquiries via phone, email and chat with professionalism and empathy.
• Resolve issues promptly to ensure customer satisfaction.
• Guide clients through products, services and troubleshooting steps.
• Manage account updates, orders and service modifications.
• Collaborate with internal teams to handle complex cases.
• Keep accurate records of all customer interactions in CRM systems.

Conocimientos

Communication skills

Customer service experience

Problem solving

Multitasking

Descripción del empleo

About the Position

As a French Customer Service Representative, you’ll be the first point of contact for clients, providing friendly, professional, and effective support. Your role will be key to ensuring customers feel heard, valued, and satisfied—every single time.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat with professionalism and empathy.

Resolve issues promptly, ensuring each interaction ends with a satisfied customer.

Guide clients through products, services, and troubleshooting steps.

Manage account updates, orders, and service modifications.

Collaborate with internal teams to handle complex cases efficiently.

Keep accurate records of all customer interactions in CRM systems.

Requirements

1+ years of experience in customer service or a client-facing role is a plus.

Excellent communication skills in both written and spoken English (additional languages a plus).

Strong problem-solving abilities and a customer-first mindset.

Ability to multitask and work effectively under pressure.

Benefits

Competitive salary based on your skills and experience.

Performance-based bonuses for outstanding service.

Health coverage and wellness benefits.

Ongoing training and career development opportunities.

Ready to create meaningful customer experiences?