Customer Service Representative (French-speaking) - Lisbon

LetsDo Solutions; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance-based bonuses

Health coverage

Career development opportunities

Resumo da oferta

LetsDo Solutions in Lisbon is seeking a French-speaking Customer Service Representative to be the first point of contact for clients, delivering friendly, professional support that makes customers feel heard, valued, and satisfied with every interaction. The role combines product guidance with troubleshooting, ensuring high service levels.

You will respond to inquiries by phone, email, and chat, resolve issues promptly, and document interactions in our CRM systems while collaborating with

Qualificações

• 1+ years of experience in customer service or a client-facing role.
• Excellent written and spoken English.
• Additional languages a plus.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and work under pressure.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer
• Guide clients through products, services, and troubleshooting steps
• Manage account updates, orders, and service modifications
• Collaborate with internal teams to handle complex cases efficiently
• Keep accurate records of all customer interactions in CRM systems

Conhecimentos

Excellent communication

Customer service

English proficiency

Descrição da oferta de emprego

About The Position

As a French

As a French Customer Service Representative, you’ll be the first point of contact for clients, providing friendly, professional, and effective support. Your role will be key to ensuring customers feel heard, valued, and satisfied—every single time.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer
• Guide clients through products, services, and troubleshooting steps
• Manage account updates, orders, and service modifications
• Collaborate with internal teams to handle complex cases efficiently
• Keep accurate records of all customer interactions in CRM systems

Requirements

• 1+ years of experience in customer service or a client-facing role is a plus
• Excellent communication skills in both written and spoken English (additional languages a plus)
• Strong problem-solving abilities and a customer-first mindset
• Ability to multitask and work effectively under pressure

Benefits

• Competitive salary based on your skills and experience
• Performance-based bonuses for outstanding service
• Health coverage and wellness benefits
• Ongoing training and career development opportunities