Customer Service Representative - French-speaking-Lisbon

LetsDo Solutions; Lisboa; Presencial; EUR 21 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance-based bonuses

Health coverage

Training and career development

Resumo da oferta

LetsDo Solutions is hiring a French Customer Service Representative in Lisbon to provide friendly, professional support to clients. You will be the first point of contact, helping customers feel heard, valued, and satisfied across phone, email, and chat channels.

The role emphasizes issue resolution, product guidance, and collaboration with internal teams, with ongoing training and career development opportunities.

Qualificações

• 1+ years in customer service or a client-facing role.
• Excellent written and spoken English; other languages a plus.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to multitask and work under pressure.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly to ensure each interaction ends with a satisfied customer.
• Guide clients through products, services, and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Record all customer interactions accurately in CRM systems.

Conhecimentos

English proficiency

Customer service

Multitasking

Problem solving

Ferramentas

CRM software

Descrição da oferta de emprego

About The Position

As a French

As a French Customer Service Representative, you’ll be the first point of contact for clients, providing friendly, professional, and effective support. Your role will be key to ensuring customers feel heard, valued, and satisfied—every single time.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer
• Guide clients through products, services, and troubleshooting steps
• Manage account updates, orders, and service modifications
• Collaborate with internal teams to handle complex cases efficiently
• Keep accurate records of all customer interactions in CRM systems

Requirements

• 1+ years of experience in customer service or a client-facing role is a plus
• Excellent communication skills in both written and spoken English (additional languages a plus)
• Strong problem-solving abilities and a customer-first mindset
• Ability to multitask and work effectively under pressure

Benefits

• Competitive salary based on your skills and experience
• Performance-based bonuses for outstanding service
• Health coverage and wellness benefits
• Ongoing training and career development opportunities