Customer Support Specialist French Speaker

Cross Border Talents; Lisboa; On-site; EUR 14,000 - 21,000; Full time

Benefits offered by this job

Relocation package

Meal allowance

Transport allowance

Health insurance

Job summary

An international customer service company is hiring motivated individuals for their on-site team in Lisbon, Portugal. The role involves assisting customers via phone, email, and chat in French and English, ensuring high-quality service. These positions offer a relocation package, including flight reimbursement, shared accommodation, and allowances for meals and transport. Join a dynamic environment that blends professional growth with the charm of Southern Europe.

Qualifications

• C2 proficiency in French.
• B2 proficiency in English.
• Ability to assist customers via phone, email, and chat.

Responsibilities

• Assist customers and resolve inquiries in French.
• Handle issues with professionalism and empathy.
• Collaborate with internal teams to enhance customer experience.
• Work with internal teams to ensure a smooth customer experience.

Skills

Strong communication skills

Professionalism

Empathy

Job description

Are you ready for your next career step under the Portuguese sun?

We're hiring motivated individuals with strong communication skills to join our on-site customer service team in Lisbon.

In this role, you will support customers and help deliver high-quality service in a dynamic and international environment.

Your Responsibilities

• Assist customers via phone, email, and chat in French

• Handle inquiries with professionalism and empathy
• Resolve issues and guide users with provided solutions
• Work with internal teams to ensure a smooth customer experience

Language Requirements

• French: C2
• English: B2

Work Schedule

• Monday to Saturday (including bank holidays)
• 08:00 AM 06:00 PM (Portuguese time)
• Days off: Sunday + 1 rotational day per week

What We Offer

• Relocation Package (for candidates moving from outside Portugal):
  • Flight reimbursement up to 400 after 6 months of employment (economy class)
  • Room in a shared apartment (maximum 12 months), rent 280/month (all bills included, directly deducted from salary)
• Meal Allowance: 7.23 per working day
• Transport Allowance: 20 per month
• Health Insurance: Available from day 1 (with a monthly contribution); becomes free after 6 months of contract

Join our growing team in Lisbon and enjoy a career where professional development meets the lifestyle of Southern Europe.

Apply now to begin your new journey in Portugal!