Customer Service Representative - French Speaker (On-Site, from 14 Oct)

Cross Border Talents; Guimarães; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Meal allowance (cash)

Attendance bonus

Productivity bonus

Company benefits

Job summary

Cross Border Talents in Guimarães, Portugal is seeking a Customer Service Representative fluent in French to join our on-site team. You are the voice customers hear, shaping tone and follow-through.

Daily duties include following up on open cases, escalation when needed, maintaining accurate case notes, and contributing to a collaborative team environment. Right to work in Portugal required; schedule includes 7:30am–6pm with Saturday rotation.

Qualifications

• Fluent French required.
• Comfortable in a fast-moving, customer-facing role.
• Able to stay organized when handling multiple cases.
• Right to work in Portugal without sponsorship.

Responsibilities

• Follow up on open cases rather than letting them sit.
• Recognize when escalation is needed versus direct resolution.
• Contribute to a supportive, collaborative team environment.
• Keep internal systems and case notes accurate and current.

Skills

Fluent French

Fast-paced support

Multi-case handling

Job description

Location: Guimarães, Portugal
Work Model: On-Site
Schedule: Monday to Saturday; from 7:30am to 6pm rotation

There's an opening for a Customer Service Representative in Guimarães, Portugal - ideal for French speakers looking for their next move.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

What We Offer:

• Salary: Base €953 * 14 + guaranteed productivity bonus for the first 6 months (€100/month) + €25 attendance bonus + ~€126 meal allowance (cash) + company benefits and partnerships currently in place. * For German L1, the base salary is €1,437 * 14. L2 – €1,120 * 14 + guaranteed productivity bonus for the first 6 months (€100/month) + €25 attendance bonus + approximately €126 meal allowance (cash) + company benefits and partnerships currently in place.

Your Responsibilities:

• Follow up on open cases rather than letting them sit
• Recognize when something needs escalating versus resolving directly
• Contribute to a supportive, collaborative team environment
• Keep internal systems and case notes accurate and current

Requirements:

• Fluent French
• Comfortable in a fast-moving, customer-facing role
• Right to work in the country without sponsorship required
• Able to stay organized when handling multiple cases at once

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.