Customer Service Representative - French Speaker (On-Site, from 06 Oct)

Cross Border Talents; Porto; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Meal allowance

Attendance bonus

Company benefits and partnerships

Job summary

Cross Border Talents in Porto, Portugal is seeking a Customer Service Representative for front-line support in French. You will handle questions across phone, chat, and email, solve problems, and ensure customers leave satisfied.

This on-site role requires comfort with internal systems and staying organized during multiple cases. We offer a base salary with 14 months pay, plus bonuses and meal allowance, and a benefits package.

Qualifications

• Fluent French is required for customer contact and support.
• Tech-savvy and willing to learn new internal systems.
• Ability to stay organized while handling multiple cases and inquiries.

Responsibilities

• Respond to customer questions across phone, chat, and email.
• Flag recurring issues to address root causes.
• Resolve issues efficiently without compromising quality.
• Keep internal systems and case notes accurate and up-to-date.

Skills

Fluent French

Tech-savvy

Job description

Location: Porto, Portugal
Work Model: On-Site
Schedule: Monday to Saturday; from 7am to 7pm rotation

There's an opening for a Customer Service Representative in Porto, Portugal - ideal for French speakers looking for their next move.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

What We Offer

• Salary: Base €953 * 14 + guaranteed productivity bonus for the first 6 months (€100/month) + €25 attendance bonus + ~€126 meal allowance (cash) + company benefits and partnerships currently in place. * For German L1, the base salary is €1,437 * 14. L2 – €1,120 * 14 + guaranteed productivity bonus for the first 6 months (€100/month) + €25 attendance bonus + approximately €126 meal allowance (cash) + company benefits and partnerships currently in place.

Your Responsibilities

• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source
• Resolve issues efficiently without cutting corners on quality
• Keep internal systems and case notes accurate and current

Requirements

• Fluent French
• Reasonably tech-comfortable - happy learning new internal systems
• Able to stay organized when handling multiple cases at once
• Clear, professional communication style, written and verbal

We keep candidates updated at each stage rather than leaving you guessing after you apply.