Customer Support Representative - French Speaker (On-Site, from 22 Oct)

Cross Border Talents; Porto; On-site; EUR 700 - 1,000; Full time

Benefits offered by this job

Relocation support

Shared accommodation (up to 12 months)

Job summary

Cross Border Talents in Porto, Portugal, is seeking a Customer Support Representative to be the voice customers hear when they need help. Fluency in French and English is required, and relocation support is offered.

The role is on-site with Monday to Friday shifts and a relocation package that includes shared accommodation for up to 12 months. Responsibilities include staying calm with frustrated customers, following up on open cases, responding via phone, chat, or email, and identifying

Qualifications

• Fluent French and English required.
• EU work eligibility with no sponsorship required.
• Right to work in Portugal without sponsorship is mandatory.
• Some prior customer-facing experience is a plus, though not essential.

Responsibilities

• Stay calm and clear with customers even when they're frustrated.
• Follow up on open cases rather than letting them sit.
• Respond to customer questions across phone, chat, and/or email.
• Flag recurring issues so they can be addressed at the source.

Skills

Fluent French

English

Job description

Location: Porto, Portugal
Work Model: On-Site
Schedule: Monday to Friday - 07:00 to 18:00 (Rotational shifts); Days Off - Saturday and Sunday

Fluent in French? A team in Porto is looking for their next Customer Support Representative.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

What We Offer:

• Salary: 1000€ per 14 months
• Relocation support available

Your Responsibilities:

• Stay calm and clear with customers even when they're frustrated
• Follow up on open cases rather than letting them sit
• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source

Requirements:

• Fluent French, English
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Right to work in the country without sponsorship required
• Some prior customer-facing experience is a plus, though not essential

Relocation Package:

• Relocation from outside of Portugal: Shared accommodation (up to 12 months)

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.