Customer Service Representative - French Speaker (Hybrid)

Cross Border Talents; Porto; Hybrid; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Meal allowance

Company benefits

Job summary

Cross Border Talents in Porto, Portugal is seeking a Customer Service Representative fluent in French to join our team. You will be the first contact for customers and help resolve inquiries in a fast-paced environment.

The role rewards patience and clear communication, requires staying organized across multiple cases, and offers a base salary with attendance and meal allowances plus a 14th salary. Applications are reviewed on a rolling basis.

Qualifications

• Fluent French language required for all customer interactions.
• Ability to stay organized while handling multiple cases.
• Comfortable in a fast-moving, customer-facing role.
• Right to work in Portugal without sponsorship.

Responsibilities

• Be the first point of contact for customers in Porto.
• Contribute to a supportive team environment.
• Flag recurring issues and ensure proper follow-up.
• Maintain calm and clear communication with frustrated customers.

Skills

Fluent French

Customer service

Organizational skills

Job description

Location: Porto, Portugal
Work Model: Hybrid
Schedule: Monday to Sunday; from 6am to 10pm rotation

This Customer Service Representative opening in Porto, Portugal is a good fit for someone who's fluent in French and ready for a new challenge.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

What We Offer:

• Salary: Base €953 * 14 + guaranteed productivity bonus for the first 6 months (€100/month) + €25 attendance bonus + ~€126 meal allowance (cash) + company benefits and partnerships currently in place. * For German L1, the base salary is €1,437 * 14. L2 – €1,120 * 14 + guaranteed productivity bonus for the first 6 months (€100/month) + €25 attendance bonus + approximately €126 meal allowance (cash) + company benefits and partnerships currently in place.

Your Responsibilities:

• Contribute to a supportive, collaborative team environment
• Flag recurring issues so they can be addressed at the source
• Follow up on open cases rather than letting them sit
• Stay calm and clear with customers even when they're frustrated

Requirements:

• Fluent French
• Comfortable in a fast-moving, customer-facing role
• Able to stay organized when handling multiple cases at once
• Right to work in the country without sponsorship required

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.

We review applications on a rolling basis, so it's worth applying sooner rather than later.