Customer Support Representative - French Speaker (Hybrid, from 22 Oct)

Cross Border Talents; Braga; Hybrid; EUR 9,400 - 11,000; Full time

Benefits offered by this job

Welcome bonus

Job summary

Cross Border Talents in Braga, Portugal is hiring a Customer Support Representative to join a growing French team. The role offers a hybrid work model with Monday to Friday shifts from 07:00 to 18:00 (rotational).

You will handle inquiries via phone, chat and email, ensure calm, clear communication, and follow up on open cases. Requires fluent French and right to work in Portugal; welcome bonus of €2,000 paid over 12 months is included, plus a monthly salary of €930.

Qualifications

• Fluent French required for customer support.
• Right to work in Portugal without sponsorship.
• Ability to stay organized while handling multiple cases.
• Comfortable in a fast-moving, customer-facing role.

Responsibilities

• Follow up on open cases rather than letting them sit.
• Respond to customer questions across phone, chat, and/or email.
• Stay calm and clear with customers even when they're frustrated.
• Flag recurring issues so they can be addressed at the source.

Skills

Fluent French

Customer service

Organized multitasking

Job description

Location: Braga, Portugal
Work Model: Hybrid
Schedule: Monday to Friday:; 07:00 - 18:00PM (Rotational shifts)

An employer in Braga is hiring for a Customer Support Representative role and building out their French team.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

What We Offer:

• Salary: 930,00 €
• Welcome bonus: €2,000 paid in 12 monthly instalments (1/12 per month) during the first year of employment.

Your Responsibilities:

• Follow up on open cases rather than letting them sit
• Respond to customer questions across phone, chat, and/or email
• Stay calm and clear with customers even when they're frustrated
• Flag recurring issues so they can be addressed at the source

Requirements:

• Fluent French
• Right to work in the country without sponsorship required
• Able to stay organized when handling multiple cases at once
• Comfortable in a fast-moving, customer-facing role

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We review applications on a rolling basis, so it's worth applying sooner rather than later.