Customer Support Representative - French Speaker

Cross Border Talents; Braga; Hybrid; EUR 9,400 - 11,000; Full time

Benefits offered by this job

Welcome bonus

Hybrid work model

Job summary

Cross Border Talents in Braga, Portugal is seeking a Customer Support Representative. This front-line role handles questions, solves problems, and ensures customers leave the conversation satisfied.

The position is hybrid, with Monday to Friday schedules from 07:00 to 18:00, featuring rotational shifts and multichannel support across phone, chat, and email. Welcome to a dynamic European market team.

Qualifications

• Fluent French.
• Clear, professional communication style, written and verbal.
• Able to stay organized when handling multiple cases at once.
• Comfortable in a fast-moving, customer-facing role.

Responsibilities

• Flag recurring issues so they can be addressed at the source
• Keep internal systems and case notes accurate and current
• Resolve issues efficiently without cutting corners on quality
• Respond to customer questions across phone, chat, and/or email

Skills

Fluent French

Clear communication

Organized

Fast-paced environment

Customer-facing

Job description

Location: Braga, Portugal
Work Model: Hybrid
Schedule: Monday to Friday:; 07:00 - 18:00PM (Rotational shifts)

A well-established company in Braga is expanding and looking to bring on a Customer Support Representative.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

What We Offer:

• Salary: 930,00 €
• Welcome bonus: €2,000 paid in 12 monthly instalments (1/12 per month) during the first year of employment.

Your Responsibilities:

• Flag recurring issues so they can be addressed at the source
• Keep internal systems and case notes accurate and current
• Resolve issues efficiently without cutting corners on quality
• Respond to customer questions across phone, chat, and/or email

Requirements:

• Fluent French
• Clear, professional communication style, written and verbal
• Able to stay organized when handling multiple cases at once
• Comfortable in a fast-moving, customer-facing role

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.