Customer Support Representative - French Speaker (On-Site, from 27 Nov)

Cross Border Talents; Porto; On-site; EUR 13,000 - 17,000; Full time

Job summary

Cross Border Talents seeks a French-speaking Customer Support Representative in Porto, Portugal. This on-site role focuses on frontline assistance, answering questions, solving problems, and ensuring customers leave conversations satisfied.

You will handle open cases, flag recurring issues, and collaborate with a supportive team while staying calm and clear under pressure, delivering excellent service to an EU-wide user base.

Qualifications

• Fluent French is required; English at least B2.

Responsibilities

• Follow up on open cases rather than letting them sit.
• Flag recurring issues so they can be addressed at the source.
• Contribute to a supportive, collaborative team environment.
• Stay calm and clear with customers even when they're frustrated.

Skills

Fluent French

English B2

Customer-facing

Job description

Location: Porto, Portugal
Work Model: On-Site

A French-speaking Customer Support Representative is needed for a team based in Porto, Portugal.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Follow up on open cases rather than letting them sit
• Flag recurring issues so they can be addressed at the source
• Contribute to a supportive, collaborative team environment
• Stay calm and clear with customers even when they're frustrated

Requirements:

• French: Fluent | English: B2
• Comfortable in a fast-moving, customer-facing role
• Right to work in the country without sponsorship required
• Eligible to work in the EU (citizenship, valid permit, or equivalent)