Customer Service Representative (French & English)

Cross Border Talents; Porto; Remote; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Performance bonus 100€

Food allowance 7.63€ per working day

Job summary

Cross Border Talents is seeking a bilingual Customer Service Representative fluent in French and English to support a remote Porto-based team. You will deliver top-tier customer support, identify business opportunities, and upsell additional services to customers.

The role emphasizes strong sales and digital skills, along with excellent interpersonal abilities. Residency in Portugal is preferred for this remote position, with growth opportunities within a customer-centric environment.

Qualifications

• Proficiency in French and English.
• Strong sales skills.
• Digital skills.
• Good interpersonal skills.
• Ability to resolve conflicts effectively.
• 1+ years of previous experience in a Contact Center or Customer Service role (preferred).
• Residency in Portugal is preferred for this remote position.

Responsibilities

• Identify business opportunities and suggest additional services to customers.

Skills

French

English

Sales

Digital Skills

Interpersonal Skills

Conflict Resolution

CC/CS Experience

Portugal Residency

Job description

Customer Service Representative (French & English)

Location: Porto, Portugal

Work Model: Remote

About the Role

We are looking for a bilingual Customer Service professional fluent in French and English to join our remote team based in Porto. In this role, you will deliver excellent customer support, identify business opportunities, and suggest additional services to customers.

Key Responsibilities

• Identify business opportunities and suggest additional services to customers.

Requirements

• Proficiency in French and English.
• Strong sales skills.
• Digital skills.
• Good interpersonal skills.
• Ability to resolve conflicts effectively.
• 1+ years of previous experience in a Contact Center or Customer Service role (preferred).
• Residency in Portugal is preferred for this remote position.

Benefits

• Performance bonus of 100,00 €.
• Food allowance of 7.63€ per working day.