Customer Service Representative - French-speaking - Portugal

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Health coverage

Training and career development

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a French-speaking Customer Service Representative to be the first point of contact for clients, delivering friendly, professional support and ensuring customers feel heard and valued.

You will respond by phone, email, and chat, guide clients through products and troubleshooting steps, and collaborate with internal teams to resolve complex issues while keeping accurate CRM records.

Qualifications

• 1+ years in customer service or client-facing role.
• Excellent written and spoken English.
• Customer-first mindset with strong problem-solving abilities.

Responsibilities

• Respond to inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly to ensure customer satisfaction.
• Guide clients through products and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Keep accurate records of all interactions in CRM systems.

Skills

Customer service

Communication

Problem solving

Multitasking

Tools

CRM systems

Job description

About the Position

As a French Customer Service Representative, you’ll be the first point of contact for clients, providing friendly, professional, and effective support. Your role will be key to ensuring customers feel heard, valued, and satisfied—every single time.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat with professionalism and empathy.

Resolve issues promptly, ensuring each interaction ends with a satisfied customer.

Guide clients through products, services, and troubleshooting steps.

Manage account updates, orders, and service modifications.

Collaborate with internal teams to handle complex cases efficiently.

Keep accurate records of all customer interactions in CRM systems.

Requirements

1+ years of experience in customer service or a client-facing role is a plus.

Excellent communication skills in both written and spoken English (additional languages a plus).

Strong problem-solving abilities and a customer-first mindset.

Ability to multitask and work effectively under pressure.

Benefits

Competitive salary based on your skills and experience.

Performance-based bonuses for outstanding service.

Health coverage and wellness benefits.

Ongoing training and career development opportunities.

Ready to create meaningful customer experiences?