Remote French Customer services - Remote from Portugal

Cross Border Talents; Lisboa; À distance; EUR 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Competitive Salary Package

Health Insurance

Meal Allowance

Relocation Package

Training & Career Growth

Dynamic & Supportive Remote Culture

Résumé du poste

A global leader in customer service is seeking a French-speaking Customer Service Representative to join their fully remote team from Portugal. In this role, you will engage with French-speaking customers, resolve inquiries, and ensure high-quality service. Applicants should be fluent in French and have a good level of English, alongside strong communication skills. The position offers a competitive salary, health insurance, meal allowance, and a supportive remote culture aimed at fostering career growth.

Qualifications

• Native or C2 level of French required.
• B1/B2 level of English is necessary.
• Experience in customer service is a plus.
• Comfort with remote collaboration and digital tools.
• Previous experience in customer service or hospitality is a plus but not required.

Responsabilités

• Engage with French-speaking customers via phone, email, and chat.
• Resolve customer inquiries with professionalism and empathy.
• Collaborate with other departments to enhance the customer experience.
• Collaborate with other departments to enhance the customer experience.
• Maintain high-quality standards and meet performance goals.

Connaissances

Fluent in French

Proficient in English (B1/B2)

Excellent communication skills

Problem-solving ability

Attention to detail

Description du poste

Position: French-speaking Customer Service Representative
Location: Remote from Portugal
Start Date: Flexible
Work Model: Fully Remote

About the Role

Are you ready to deliver outstanding customer experiences from the comfort of your home? Join a global leader known for its innovative projects, employee-focused culture, and diverse work environment. As a French-speaking Customer Service Representative, youll support one of the worlds most respected international brands, helping customers and ensuring they receive top-quality service every step of the way.

What Youll Do

• Engage with French-speaking customers via phone, email, and chat.
• Resolve customer inquiries with professionalism and empathy.
• Provide accurate information, guidance, and troubleshooting assistance.
• Collaborate with other departments to enhance the customer experience.
• Maintain high-quality standards and meet performance goals.

What Were Looking For

• Language Skills: Native or C2 level of French + B1/B2 level of English.
• Excellent communication and problem-solving abilities.
• A customer-oriented mindset and strong attention to detail.
• Comfort with remote collaboration and digital tools.
• Previous experience in customer service or hospitality is a plus but not required!

Whats in It for You

Competitive Salary Package aligned with market standards.
Health Insurance private coverage for your peace of mind.
Meal Allowance enjoy daily meal support.
Relocation Package for candidates moving from abroad (including flight + accommodation support).
Training & Career Growth structured onboarding, learning paths, and promotion opportunities.
Dynamic & Supportive Remote Culture inclusive teams, virtual events, and a strong sense of community.