French Customer Relations Associate Remote in PT

Cbtalents; Guimarães; Remote; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Competitive salary with performance-based incentives

Full training provided

International work environment with career growth opportunities

Job summary

A dynamic customer service agency is hiring a French Customer Relations Associate for a remote position in Portugal. Candidates must be fluent in French with a native accent and have good English skills. Responsibilities include handling customer inquiries and providing excellent service. This role offers a competitive salary and a supportive international environment.

Qualifications

• Fluent French with native accent from France, Belgium, or Switzerland.
• Residence in Portugal – only mainland, excluding the islands.
• Previous customer service experience is a plus, but not mandatory.
• Residence in Portugal – mainland (no offshore).
• European passport (no sponsorship or visa support available).

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Assist customers with product information, troubleshooting, and issue resolution.
• Provide excellent customer service and ensure a positive experience.
• Follow up on customer requests and escalate issues when needed.

Skills

Fluent French (C1/C2)

Good English communication skills (B2)

Strong problem-solving skills

Excellent communication skills

Job description

Overview

French Customer Relations Associate Remote in PT

Exciting opportunity for French speakers — remote customer service in Portugal. We are hiring French Customer Service Representatives to join a diverse team supporting a global client. This role offers the chance to work in a dynamic, multicultural environment while enhancing your customer service skills.

Important: This position is remote within mainland Portugal, excluding the islands. You can work from home, but only if you reside in Portugal – working from abroad is not allowed.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Assist customers with product information, troubleshooting, and issue resolution.
• Provide excellent customer service and ensure a positive experience.
• Follow up on customer requests and escalate issues when needed.

Requirements

• Fluent French (C1/C2) with native accent from France, Belgium or Switzerland
• Good English communication skills (B2)
• Strong problem-solving and communication skills
• Residence in Portugal – only mainland, excluding the islands
• European passport (no sponsorship or visa support available)
• Previous customer service experience is a plus but not mandatory

What’s Offered

• Competitive salary with performance-based incentives
• Full training provided to prepare you for the role
• International work environment with career growth opportunities

Work Arrangement

Work comfortably from home – but only within Portugal!

If you\'re interested, send us your application!