Customer Service Representative (European Portuguese-speakers) - SaaS & Payments - Night Shift

Concentrix; Porto; On-site; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Full paid training

Career development programs

Referral bonuses

Job summary

A customer service firm in Porto seeks a Customer Service Representative to deliver exceptional support during night shifts. Candidates should be fluent in European Portuguese and possess a strong customer-centric mindset. Responsibilities include responding to client inquiries and ensuring smooth experiences. Training and career development opportunities are included.

Qualifications

• At least 1 year of customer support experience in a fast-paced environment.
• Available for night shift (8 pm to 8 am).
• At least 1 year of customer support experience within a fast-paced organisation.
• Customer-centric mindset with a desire to go above and beyond targets.
• Effective time management and organisational skills.
• Problem-solving spirit and a strong team player.
• Desire to learn and continue to develop.

Responsibilities

• Respond to inbound queries through chat, email, or tickets.
• Guide clients with tailored knowledge and solutions.
• Address queries and enhance customer experience.
• Contribute to a seamless workflow and improve merchant experiences.

Skills

Fluent in European Portuguese

English fluency (minimum B2)

Effective time management

Customer-centric mindset

Problem-solving spirit

Team player

Desire to learn and develop

Willingness to learn

Job description

Customer Service Representative (European Portuguese-speakers) - SaaS & Payments - Night Shift

Location: Porto, Portugal (On-site)

Are you looking to grow and be inspired? As a Customer Service Representative in Porto, you will ensure that performance goals are met across all operations and fulfil client expectations related to operational excellence.

What You Will Do

• Respond to inbound queries through chat, email, or tickets.
• Guide clients with knowledge and solutions tailored to their unique needs.
• Address queries and smooth out any hiccups in the customer experience.
• Innovate and organise to contribute to a seamless workflow and enhanced merchant experiences.

Your Qualifications

• Fluent in European Portuguese (written and spoken at C2 level) with English fluency (minimum B2).
• Available for night shift (8 pm to 8 am).
• At least 1 year of customer support experience within a fast‑paced organisation.
• Customer‑centric mindset with a desire to go above and beyond targets.
• Effective time management and organisational skills.
• Problem‑solving spirit and a strong team player.
• Desire to learn and continue to develop.

What’s In It For You

• Competitive salary (base and additional bonuses).
• Central location in Porto, Portugal.
• Bring‑a‑friend referral bonus opportunities.
• Full paid training on the company and the project.
• Career development programs, specialised courses, and language classes.

We encourage all to apply. We will match you to the right role, whether this or another.

Equal‑Opportunity Employer

We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable laws.

Eligibility to Work

Only applicants legally authorized to work in Portugal will be considered for this position.