Customer Representative (Portuguese-speaking) - Online Booking Services

Concentrix; Porto; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary and performance bonus

Central location in Porto, Portugal

Bring-a-friend bonus opportunities

Full paid training

Career development programs

Job summary

Concentrix is seeking a Customer Representative (European Portuguese-speaking) in Porto, Portugal. In this role, you'll meet performance goals across operations while ensuring client expectations for quality and efficiency are met. Responsibilities include responding to customer inquiries, building relationships, and providing effective solutions. The position offers competitive salary, performance bonuses, and growth opportunities with a focus on training and development. Candidates must be legally authorized to work in Portugal.

Qualifications

• Fluent in European Portuguese (written and spoken) and a strong command of English.
• Experience in customer service, preferably in the travel or online booking industry.
• Capable of working independently and documenting customer interactions.

Responsibilities

• Respond to customer inquiries across multiple channels.
• Build strong relationships with customers and resolve issues promptly.
• Enhance customer loyalty and satisfaction through effective solutions.

Skills

Fluent in European Portuguese

Strong command of English

Experience in customer service

Problem-solving skills

Understanding of travelers' needs

Job description

Customer Representative (European Portuguese‑speaking) – Online Booking Services

As a Customer Service Representative in Porto, Portugal (On‑Site), you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency and customer journey improvement.

Responsibilities

• Respond to customer inquiries across multiple channels (e.g., e‑mail, chat, phone), ensuring accurate and timely updates in CRM systems with all relevant details.
• Build strong relationships with customers by addressing their questions and resolving issues professionally, promptly, and with empathy.
• Enhance customer loyalty and satisfaction by providing effective solutions and ensuring a seamless experience throughout every interaction.
• Maintain a friendly, professional, and approachable tone in all communications, fostering trust and positive engagement.
• Collaborate closely with team members and management to optimize workflows and deliver a superior customer experience.
• Identify common customer challenges, provide actionable feedback on recurring issues, and proactively suggest areas for improvement in processes or policies.

Qualifications

• Fluent in European Portuguese (written and spoken) and a strong command of English for internal communication.
• Experience in customer service, preferably in the travel or online booking industry.
• Passion for travel and hospitality, with an understanding of the needs and expectations of travelers.
• Skilled at interpreting and applying company policies, procedures and service guidelines to assist customers effectively.
• Capable of working independently, making sound decisions, and documenting customer interactions accurately and efficiently.
• Possess excellent problem‑solving skills and can deliver personalized solutions to meet customer needs and resolve issues.

Career Growth and Development

We provide all training, cutting‑edge technologies, and continuing support to help you succeed. About 80 % of our managers and leaders were promoted from within, and we offer free learning and leadership development programs designed to set you on a career path you’ve always envisioned.

Benefits

• Competitive salary and performance bonus
• Central location in Porto, Portugal
• Bring‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs

Employment Eligibility

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Equal Opportunity

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability or any other classification protected by applicable national laws.