Portuguese Customer Support Specialist – Hybrid (Porto)

CB Talents SP; Porto; Híbrido; EUR 15 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Meal allowance

Night/weekend bonuses

Resumo da oferta

CB Talents SP is seeking a Portuguese-speaking customer support specialist in Porto for a hybrid role. You will handle inquiries via chat, email, or phone and provide friendly, efficient service from a team-oriented environment.

Shifts include nights and weekends with on-site daytime work and remote late shifts, offering competitive pay and meal allowances. This role requires strong communication and a customer-first mindset.

Qualificações

• Native or fluent Portuguese (spoken and written).
• English at B2 level.
• Strong communication and customer-first mindset.

Responsabilidades

• Assist Portuguese-speaking customers via chat, email, or phone.
• Deliver high-quality, friendly service.
• Work collaboratively within a supportive, energetic team environment.

Conhecimentos

Portuguese (native)

English (B2)

Customer service

Communication

Descrição da oferta de emprego

Are you fluent in Portuguese and looking for a dynamic role in Porto with working flexibility? Join our customer support team and enjoy a hybrid work setup, competitive pay, and shift bonuses!

What We Offer

• Work Model: Hybrid setup in Porto (enjoy the convenience of remote work on late shifts!)
• Base Salary: €920.00 / month (paid 14 times per year)
• Monthly Allowance: €110.00 / month (paid 12 times per year)
• Meal Allowance: €7.90 per working day
• Extra Earnings: Additional bonuses for night and weekend coverage!

Work Schedule & Hybrid Structure

• Location: Porto (Hybrid)
• Shifts: Rotational schedule covering Monday to Sunday, between 08:00 and 03:00.
• Hybrid Flexibility: Daytime shifts are worked on-site, and the last shift (18:00 to 03:00) is worked 100% remotely from home.
• Rest Days: 2 rotational days off per week.

What You'll Do

• Assist Portuguese-speaking customers with inquiries via chat, email, or phone.
• Deliver high-quality, friendly, and efficient service.
• Work collaboratively within a supportive, energetic team environment.

What We're Looking For

• Native or fluent level in Portuguese (spoken and written) + B2 English.
• Strong communication skills and a customer-first mindset.
• Ability to work rotational shifts, including nights and weekends.