Portuguese Customer Support Specialist – Hybrid

CBTalents; Porto; Hybrid; EUR 9,300 - 11,000; Full time

Benefits offered by this job

Hybrid work model

Meal allowance (€7.90 per working day)

Night and weekend bonuses

Base salary €920/month + 14 payments

Job summary

Cross Border Talents in Porto is hiring a Portuguese-speaking customer support representative for a hybrid role. You will assist customers via chat, email, or phone, delivering high-quality, friendly service and collaborating with a lively team.

The position requires fluency in Portuguese and English (B2), ability to work rotational shifts including nights and weekends, and a willingness to work on-site during daytime with a fully remote late shift.

Qualifications

• Native or fluent level in Portuguese (spoken and written).
• English proficiency at B2 level.

Responsibilities

• Assist Portuguese-speaking customers with inquiries via chat, email, or phone.
• Deliver high-quality, friendly and efficient service.
• Work collaboratively within a supportive, energetic team environment.

Skills

Portuguese (native/fluent)

English (B2)

Job description

Are you fluent in Portuguese and looking for a dynamic role in Porto with working flexibility? Join our customer support team and enjoy a hybrid work setup, competitive pay, and shift bonuses!

What We Offer

• Work Model: Hybrid setup in Porto (enjoy the convenience of remote work on late shifts!)

• Base Salary: €920.00 / month (paid 14 times per year)

• Monthly Allowance: €110.00 / month (paid 12 times per year)

• Meal Allowance: €7.90 per working day

• Extra Earnings: Additional bonuses for night and weekend coverage!

Work Schedule & Hybrid Structure

• Location: Porto (Hybrid)

• Shifts: Rotational schedule covering Monday to Sunday, between 08:00 and 03:00.

• Hybrid Flexibility: Daytime shifts are worked on-site, and the last shift (18:00 to 03:00) is worked 100% remotely from home.

• Rest Days: 2 rotational days off per week.

What You'll Do

• Assist Portuguese-speaking customers with inquiries via chat, email, or phone.

• Deliver high-quality, friendly, and efficient service.

• Work collaboratively within a supportive, energetic team environment.

What We're Looking For

• Native or fluent level in Portuguese (spoken and written) + B2 English.

• Strong communication skills and a customer-first mindset.

• Ability to work rotational shifts, including nights and weekends.