Portuguese Customer Support Specialist – Hybrid (Porto)

CB Talents SP; Lisboa; Híbrido; EUR 12 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Base salary

Monthly allowance

Meal allowance

Night and weekend bonuses

Hybrid work model

Resumo da oferta

CB Talents SP in Porto is seeking a Portuguese-speaking customer support agent for a hybrid role with on-site daytime shifts and remote nights. You will assist customers via chat, email, or phone, delivering high-quality service in a fast-paced team environment.

Requirements include native/fluent Portuguese and English (B2). The role offers a base salary of €920/month, a monthly allowance, meal per working day, as well as extra earnings for night and weekend coverage, with rotating days off.

Qualificações

• Native or fluent level in Portuguese (spoken and written)
• B2 English proficiency
• Strong communication and customer-first mindset

Responsabilidades

• Assist Portuguese-speaking customers via chat, email, or phone.
• Deliver high-quality, friendly, and efficient service.
• Work collaboratively within a supportive, energetic team.

Conhecimentos

Portuguese (native/fluent)

English (B2)

Descrição da oferta de emprego

Are you fluent in Portuguese and looking for a dynamic role in Porto with working flexibility? Join our customer support team and enjoy a hybrid work setup, competitive pay, and shift bonuses!

What We Offer

• Work Model: Hybrid setup in Porto (enjoy the convenience of remote work on late shifts!)
• Base Salary: €920.00 / month (paid 14 times per year)
• Monthly Allowance: €110.00 / month (paid 12 times per year)
• Meal Allowance: €7.90 per working day
• Extra Earnings: Additional bonuses for night and weekend coverage!

Work Schedule & Hybrid Structure

• Location: Porto (Hybrid)
• Shifts: Rotational schedule covering Monday to Sunday, between 08:00 and 03:00.
• Hybrid Flexibility: Daytime shifts are worked on-site, and the last shift (18:00 to 03:00) is worked 100% remotely from home.
• Rest Days: 2 rotational days off per week.

What You'll Do

• Assist Portuguese-speaking customers with inquiries via chat, email, or phone.
• Deliver high-quality, friendly, and efficient service.
• Work collaboratively within a supportive, energetic team environment.

What We're Looking For

• Native or fluent level in Portuguese (spoken and written) + B2 English.
• Strong communication skills and a customer-first mindset.
• Ability to work rotational shifts, including nights and weekends.