Portuguese Customer Support Specialist – Porto

Savior Artigos Texteis Lda; Porto; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Health & dental: private insurance

Paid training

On-site facilities

Job summary

Savior Artigos Texteis Lda in Porto is hiring Portuguese-speaking Customer Support Specialists to support one of Europe's most solvent and innovative financial institutions. This on-site role involves delivering excellent service to bank clients.

You will handle inbound calls, resolve inquiries, and identify cross-selling opportunities. The position offers a 40-hour week with rotating shifts (08:00–00:00) and a paid training period, with a pathway to a permanent contract.

Qualifications

• Fluency in Portuguese (written and spoken).
• Strong communication skills and customer-centric mindset.
• Readiness to work on site in Porto.

Responsibilities

• Answer inbound calls from existing and prospective bank clients.
• Resolve inquiries and provide clear, accurate information regarding products and services.
• Identify cross-selling opportunities and participate in outbound informational campaigns to existing clients.

Skills

Customer service

Communication skills

Job description

Are you passionate about helping people and looking to grow your career with a leading global company? we are hiring Portuguese-speaking Customer Support Specialists for our modern office in Porto to support one of Europe's most solvent and innovative financial institutions.

What You'll Do

• Customer Support: Answer inbound calls from existing and prospective bank clients.
• Problem Solving: Resolve inquiries and provide clear, accurate information regarding products and services.
• Value Addition: Identify cross-selling opportunities and participate in outbound informational campaigns to existing clients.

Work Schedule & Location

• Location: On-site in Porto.
• Working Hours: 40 hours per week (8-hour shifts + 1-hour lunch break) on a rotating schedule from Monday to Sunday, rotating shifts between 08:00 and 00:00 (12:00 AM)
• Start Date: October 19th

Salary & Financial Benefits

• Total Gross Monthly Package: €1,220.34 (calculated based on 21 working days).
  • Base Salary: €920.00
  • Holiday Allowance: €76.67 / month (paid monthly)
  • Christmas Allowance: €76.67 / month (paid monthly)
  • Meal Allowance: €147.00 / month (€7.00/day loaded onto a tax-exempt prepaid card)
• Paid Training: 10 business days of paid training/internship compensated at €10/day (€150 total).

Perks & Career Growth

• Contract Stability: Open-ended contract for an uncertain term (expected duration of 12-24 months), with conversion to a permanent contract after 2 years.
• Health & Dental: Free private health and dental insurance included after signing your employment contract.
• Paid Leave: Full entitlement to Portuguese public holidays (or compensatory days off).
• On-Site Facilities: Modern office environments, meeting rooms, break areas, and collaborative operations floors.

Requirements

• Fluency in Portuguese (written and spoken).
• Strong communication skills and customer-centric mindset.
• Readiness to work on site in Porto.

Ready to start your journey?