Customer Service Representative (Danish)

David Kennedy Recruitment; Portugal; Remote; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Growth opportunities

Travel perks & discounts

Collaborative environment

Job summary

David Kennedy Recruitment is seeking a Danish-speaking Customer Service Representative to join our client’s team in Porto. This is a remote employment contract for 6 months with potential extension or permanent opportunity.

Responsibilities include handling inbound calls, selling and cross-selling travel-related products, and supporting travel agents with bookings and management. The schedule is Monday to Friday, 08:00–17:00, with competitive salary and incentives.

Qualifications

• Native/fluent in Danish (C2) and fluent in English (B2)
• Experience in customer service or sales, preferably in travel or hospitality
• Strong communication skills with the ability to engage and build rapport over the phone
• Ability to multitask in a fast-paced environment
• Experience in upselling and cross-selling products or services
• Proficiency in booking systems or travel management tools is a plus
• Attention to detail and problem-solving mindset

Responsibilities

• Handle inbound calls to assist customers with inquiries
• Sell products tailored to customer needs
• Cross-sell and upsell products and associated products
• Provide customer support for post-booking and booking management
• Support travel agents with bookings and ensure smooth booking management
• Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries

Skills

Danish language

English language

Customer service

Sales

Communication

Multitasking

Problem-solving

Attention to detail

Upselling

Booking systems

Travel knowledge

Rapport-building

Tools

Booking systems

Travel tools

Job description

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Danish speaking Customer Service Representative to join their team in Porto. Position: Customer Service Representative Location: Porto, Portugal Work model: Remote Employment type: Fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES

• Handle inbound calls to assist customers with inquiries
• Sell products tailored to customer needs
• Cross-sell and upsell products and associated products
• Provide customer support for post-booking and booking management
• Support travel agents with bookings and ensure smooth booking management
• Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries

REQUIREMENTS

• Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level)
• Previous experience in customer service or sales, preferably in the travel or hospitality industry
• Strong communication skills with the ability to engage and build rapport over the phone
• Ability to manage multiple inquiries and provide accurate information efficiently
• Experience in upselling and cross-selling products or services
• Customer-focused mindset with a commitment to delivering high-quality service
• Proficiency in booking systems or travel management tools will be considered as an advantage
• Strong attention to detail and problem-solving mindset
• Ability to effectively communicate, both written and verbally
• Ability to multitask in fast paced environment
• Working schedule: Monday to Friday: 08:00h - 17:00h.

OFFER

• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!