Danish Heldesk Support - Lisbon

Adecco Recursos Humanos; Lisboa; Sur place; EUR 20 000 - 30 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Language bonus

Paid training

International environment

Résumé du poste

A Danish-speaking Customer Support Representative is sought for an international BPO project in Lisbon. You will assist customers of well-known brands across phone, email and chat, delivering clear, solution-focused service and maintaining a high standard of customer experience.

Requirements include native or fluent Danish, good English, and strong communication skills. The role offers training, a supportive multicultural team, and growth opportunities in Portugal.

Qualifications

• Native or fluent in Danish or equivalent level.
• Good level of English for internal communication and training.
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving attitude.
• Ability to work in a fast-paced, multicultural team environment.

Responsabilités

• Handle customer inquiries via phone, email and chat.
• Provide accurate information regarding online purchases, orders and order tracking.
• Resolve issues and complaints efficiently and professionally.
• Ensure a consistent and positive customer experience.
• Register and update customer information in internal systems.
• Follow defined procedures and contribute to smooth operational performance.
• Meet quality, performance and customer satisfaction targets.

Connaissances

Danish

English

Communication

Customer focus

Problem solving

Multicultural teamwork

Description du poste

Danish Customer Support Representative

We are currently looking for a motivated and customer-oriented Danish-speaking Customer Support Representative to join an international BPO project based in Lisbon !

The selected candidate will play a key role in supporting customers of well-known international brands, ensuring a high-quality, clear and solution-focused customer experience across multiple communication channels.

Main Responsibilities:

• Handle customer inquiries via phone, email and chat


• Provide accurate information regarding online purchases, orders and order tracking


• Resolve issues and complaints efficiently and professionally


• Ensure a consistent and positive customer experience


• Register and update customer information in internal systems


• Follow defined procedures and contribute to the smooth operational performance of the project


• Meet quality, performance and customer satisfaction targets

Candidate Profile:

• Native or fluent level of Danish (mandatory)


• Good level of English for internal communication and training


• Strong communication and interpersonal skills


• Customer-focused mindset with a problem-solving attitude


• Ability to work in a fast-paced, multicultural team environment


• Previous experience in customer support or contact centre environments is a plus, but not mandatory

What We Offer:

• Competitive salary package aligned with the market


• Meal allowance and additional internal benefits


• Performance and language bonus


• Paid and certified training contract followed by an employment contract


• International and multicultural working environment


• Career progression and professional development opportunities


• Opportunity to work and live in Portugal, combining professional growth with quality of life

If you identify with this profile and are looking to grow your career in an international environment, we look forward to receiving your application!