Danish Speaking Customer Support (EU)

Cross Border Talents; Lisboa; Presencial; EUR 25 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Paid training

Supportive, international work environment

Opportunities for growth and development

Growth opportunities

Resumo da oferta

A customer support provider in Portugal is seeking a Danish-speaking Customer Support Specialist to provide excellent service through phone, email, and chat. In this fully remote role, you will assist customers with inquiries, resolve issues, and ensure high satisfaction levels. Requirements include C1-level Danish proficiency, B2-level English, and strong communication skills. The position offers a full-time contract and competitive salary while providing opportunities for growth and development.

Qualificações

• Danish language proficiency at C1 level or higher is required.
• B2 level English proficiency needed.
• Currently residing in Portugal is mandatory.
• Strong communication and problem-solving skills are essential.
• Previous customer service experience is advantageous.
• Comfortable working with multiple systems and tools.
• Previous customer service experience is an advantage.

Responsabilidades

• Provide professional customer support in Danish.
• Handle inquiries related to accounts, orders, payments, or services.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex cases when necessary.
• Accurately document interactions in internal systems.
• Meet individual and team performance KPIs.

Conhecimentos

Danish language proficiency

English proficiency

Strong communication skills

Problem-solving skills

Customer-focused attitude

Descrição da oferta de emprego

About the Role

We are seeking a Danish-speaking Customer Support Specialist to deliver excellent service to customers via phone, email, and chat. You will assist with inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction.

Key Responsibilities

• Provide professional customer support in Danish

• Handle inquiries related to accounts, orders, payments, or services

• Troubleshoot and resolve customer issues in a timely manner

• Escalate complex cases when necessary

• Accurately document interactions in internal systems

• Meet individual and team performance KPIs

Requirements

• Danish language proficiency: C1 level or higher (required)

• English proficiency: B2 level or higher

• Currently residing in Portugal (mandatory)

• Strong communication and problem-solving skills

• Customer-focused attitude

• Comfortable working with multiple systems and tools

• Previous customer service experience is an advantage

What We Offer

• Fully remote position within Portugal

• Full-time contract (40 hours per week)

• Competitive salary

• Paid training

• Supportive, international work environment

• Opportunities for growth and development