DANISH & ENGLISH SPEAKING CUSTOMER SERVICE AGENT

The Career Nest; Porto; Remote; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Welcome bonus

Food allowance

Equipment shipped

Job summary

The Career Nest in Portugal is seeking a Customer Service professional fluent in Danish and English to join our remote team. You will assist customers and resolve inquiries across global brands, delivering high-quality support in multiple languages.

This 100% remote role is based in Portugal with a Monday–Friday schedule, 08:00–17:00, and a compensation package including a welcome bonus and daily food allowance.

Qualifications

• Fluent/native-level Danish and English required.
• Resident of Portugal, eligible to work remotely.
• Available to work on a Monday–Friday schedule.

Responsibilities

• Provide customer service in Danish and English.
• Support global brands with customer experience and digital services.
• Operate within Portugal's multilingual service sector.

Skills

Danish language

English language

Job description

(Please read carefully: Only candidates currently residing in Portugal and meeting the language criteria will be considered.)

KEY REQUIREMENTS & CONDITIONS (Must-Haves):

• Location: Must already be residing in Portugal.
• Languages: Fluent/native-level proficiency in Danish and English.
• Work Model: Remote (This remote role is based in Portugal).
• Schedule: Monday to Friday, with Saturday and Sunday off (Danish schedule).
• Working Hours: 08:00-17:00.
• Gross Salary: 1500€ per 14 months.

ACCEPTED DOCUMENTS (You must have one of the following):

• EU ID
• Residence card
• Manifestação de Interesse
• Valid Work Visa (Type D) + AIMA Appointment Scheduled + NIF
• Expired Work Visa (Type D) + AIMA Appointment Already Attended + NIF
• Note: NISS is preferably to have, however, support can be provided to obtain it.

BONUSES, BENEFITS & EQUIPMENT:

• A welcome bonus of 2000€ will be paid in 12 monthly instalments during the first year of employment.
• Food allowance of 7.63€ per working day.
• Candidates residing within 50 km of the office are required to collect their equipment in person.
• Equipment is shipped to candidates living more than 50 km away.

THE ROLE DESCRIPTION:

• Join as a Customer Service professional, providing essential support to customers in Danish and English.
• Support global brands through customer experience, technical assistance, and digital business services.
• Operating in Portugal's multilingual service sector, these locations focus on customer care, technology-enabled support, and outsourced operations for industries such as mobility, retail, finance, automotive, and online services.
• About the location: Braga is a historic city in northern Portugal, known for its rich cultural heritage and vibrant atmosphere, while Portugal is a country in Southwestern Europe.