Customer Service Representative (Dutch)

David Kennedy Recruitment; Lisboa; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Comprehensive initial training

Health and Wellbeing initiatives

Monthly meal allowance

Job summary

David Kennedy Recruitment is seeking a Dutch speaking Customer Service Representative to join a leading BPO consultancy in Lisbon. The role encompasses handling customer inquiries through various channels, providing precise information, and ensuring customer satisfaction. The ideal candidate will be fluent in Dutch and English, possess strong communication skills, and show a willingness to learn in a dynamic environment.

The position offers opportunities for comprehensive training and support within a modern office located in the city center.

Qualifications

• Fluent in Dutch and English, with strong communication skills.
• Ability to handle technical inquiries and troubleshoot common issues.
• Experience with customer service software or ticketing systems preferred.

Responsibilities

• Handle customer interactions across various communication channels.
• Provide clear and accurate information in response to inquiries.
• Assist with general questions and basic technical support.

Skills

Native / fluent in Dutch

Fluent in English (minimum B2 level)

Strong verbal and written communication skills

Basic understanding of customer service principles

Effective problem-solving skills

Tools

Customer service software

Ticketing systems

CRM tools

Job description

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch speaking Customer Service Representative to join their team in Lisbon.

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: On site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures
• Assist with general questions, product or service information, and basic technical support
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

• Native / fluent in Dutch both verbal and written. Fluent in English (minimum B2 level)
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
• Basic understanding of customer service principles and the ability to follow standard procedures
• Ability to handle technical inquiries and troubleshoot common issues with guidance
• Experience with customer service software, ticketing systems, or CRM tools is preferred
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
• Organized, detail-oriented, and able to manage multiple tasks simultaneously
• Willingness to learn and adapt in a fast-paced or evolving support environment
• Working schedule: shift rotation, Monday to Friday: 07:30AM-8PM.

OFFER:

• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance
• And much more!