Danish Speaking Customer Support (EU)

Cross Border Talents; Porto; Presencial; EUR 17 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Paid training

Opportunities for growth and development

Supportive international work environment

Growth opportunities

Resumo da oferta

A multinational company is seeking a Danish-speaking Customer Support Specialist to deliver exceptional service via phone, email, and chat. The role involves troubleshooting customer issues, handling inquiries, and meeting performance KPIs in a fully remote capacity within Portugal. Candidates should have strong Danish and English language skills, a customer-focused attitude, and experience with problem-solving in service roles. This full-time position offers competitive salary and opportunities for professional growth.

Qualificações

• Danish proficiency at C1 level or higher is mandatory.
• English proficiency at B2 level or higher is also required.
• Strong communication and problem-solving skills are essential.
• Customer-focused attitude and ability to work with multiple systems.

Responsabilidades

• Provide professional customer support in Danish.
• Handle inquiries related to accounts, orders, payments, or services.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex cases when necessary.
• Accurately document interactions in internal systems.
• Meet individual and team performance KPIs.

Conhecimentos

Danish proficiency (C1 or higher)

English proficiency (B2 or higher)

Strong communication skills

Problem-solving skills

Customer-focused attitude

Experience with multiple systems and tools

Descrição da oferta de emprego

About the Role

We are seeking a Danish-speaking Customer Support Specialist to deliver excellent service to customers via phone, email, and chat. You will assist with inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction.

Key Responsibilities

• Provide professional customer support in Danish

• Handle inquiries related to accounts, orders, payments, or services

• Troubleshoot and resolve customer issues in a timely manner

• Escalate complex cases when necessary

• Accurately document interactions in internal systems

• Meet individual and team performance KPIs

Requirements

• Danish language proficiency: C1 level or higher (required)

• English proficiency: B2 level or higher

• Currently residing in Portugal (mandatory)

• Strong communication and problem-solving skills

• Customer-focused attitude

• Comfortable working with multiple systems and tools

• Previous customer service experience is an advantage

What We Offer

• Fully remote position within Portugal

• Full-time contract (40 hours per week)

• Competitive salary

• Paid training

• Supportive, international work environment

• Opportunities for growth and development