Customer Service Advisor (French)

David Kennedy Recruitment; Portugal; Remote; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Food vouchers

Guidance and tools to reach your full潜

Job summary

David Kennedy Recruitment is seeking a French-speaking Customer Service Advisor to join the Porto team. The role is remote with an initial 6-month contract and potential extension, supporting French-speaking customers across channels including phone, email and chat.

Key requirements include native French, at least B2 English, and proven customer service experience. The schedule is Monday to Friday 08:00–19:00 with possible late shifts to 21:00; a dynamic, supportive team environment is offered

Qualifications

• Native/fluent in French (verbal and written).
• Fluent in English (minimum B2).
• Ability to listen actively, identify and explain product knowledge with clarity.
• Ability to remain calm and organized in stressful situations.
• Previous contact centre or customer service experience preferred.

Responsibilities

• Support French-speaking customers by phone, email, chat and social media.
• Assist merchants with questions about products and services.
• Contribute to process improvements to increase customer happiness.
• Collaborate with Sales and Marketing and other departments.

Skills

French fluency

English proficiency

Active listening

Problem solving

Stress tolerance

Customer service

Organizational skills

Tools

CRM

Job description

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboarding a French-speaking Customer Service Advisor to join their teams in Porto.

Position: Customer Service Advisor

Location: Portugal

Work model: remote

Employment type: limted contract (6 months), with possibility of extension

DUTIES AND RESPONSIBILITIES:

• Customer support to French-speaking customers by phone, email, chat and social media channels
• Support our merchants for all questions and inquiries about our product and service
• Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
• Closely work with other departments together, for example Sales and Marketing.

REQUIREMENTS:

• Native/fluent in French both verbal and written.
• Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply, and explain your product and/or service expertise with clarity, and solve issues in the first contact with customers
• Ability to take stressful situations well
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you)
• Good and customer-friendly service is the highest priority for you
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations
• Working schedule: Monday to Friday, between 08 AM and 07 PMwith the possibility to extend late shift until 09 PM, as per client agreement.

OFFER:

• A dynamic and creative team with a positive and friendly atmosphere
• Food vouchers
• Guidance and tools to reach your full potential
• And many more!

Originally posted on Himalayas