Customer Service Representative (Danish-speaking)

Careerxtra; Porto; On-site; EUR 19,000 - 25,000; Full time

Benefits offered by this job

Competitive salary + performance-based incentives

Growth and career development opportunities

Supportive and collaborative work culture

Job summary

A recruitment agency is seeking a Customer Service Representative (Danish-speaking) in Porto. The role involves assisting customers and travel agents, handling inquiries, and providing product information. Ideal candidates should be fluent in Danish and have experience in customer service or sales. This position offers a competitive salary and growth opportunities in a supportive culture.

Qualifications

• Previous customer service or sales experience, ideally in travel, hospitality, or tourism.
• Ability to manage a high volume of inquiries with accuracy.
• Experience with cross-selling and upselling services or products.
• Ability to multitask and manage a high volume of inquiries with accuracy.
• Experience with cross-selling and upselling services or products.
• Familiarity with booking or travel management systems is an advantage.

Responsibilities

• Handle inbound customer calls and provide high-quality assistance.
• Recommend and sell products tailored to customer needs.
• Assist travel agents with reservation support and issue resolution.
• Support customers with booking management and post-booking inquiries.
• Assist travel agents with reservation support, changes, and issue resolution.
• Provide detailed and accurate information on destinations, pricing, boats, documentation, and travel-related queries.

Skills

Fluent Danish (C2)

Customer service

Active listening

Multitasking

Problem-solving

Tools

Booking systems

Job description

Customer Service Representative (Danish-speaking)

Job Openings Customer Service Representative (Danish-speaking)

About the job Customer Service Representative (Danish-speaking)

Position: Customer Service Representative (Danish-speaking)

Location: Porto, Portugal
Work Model: On-site
Contract Type: 6-month fixed-term (with potential extension or permanent placement)
Compensation: Competitive Base Salary + Performance Bonuses

We are seeking a motivated and customer-focused Danish-speaking Customer Service Representative to join our team in Porto. In this role, you will assist customers and travel agents with bookings, provide product information, and deliver exceptional service throughout the customer journey. If you enjoy problem-solving, communicating with people, and working in a dynamic environment, this role is for you!

Key Responsibilities

Handle inbound customer calls and provide high-quality assistance

Recommend and sell products tailored to customer needs

Cross-sell and upsell relevant products and services

Support customers with booking management and post-booking inquiries

Assist travel agents with reservation support, changes, and issue resolution

Provide detailed and accurate information on destinations, pricing, boats, documentation, and travel-related queries

Requirements

Language Skills

Native or fluent Danish (C2) written and spoken

Experience & Competencies

Previous customer service or sales experience, ideally in travel, hospitality, or tourism

Strong communication and active listening skills to build rapport and engage customers

Ability to multitask and manage a high volume of inquiries with accuracy

Experience with cross-selling and upselling services or products

Customer-first mindset with a focus on service excellence

Familiarity with booking or travel management systems is a strong advantage

High attention to detail and strong problem-solving ability

Ability to work effectively in a fast-paced environment

Schedule: Monday to Friday, 08:0017:00

What We Offer

Competitive salary + performance-based incentives

Growth and career development opportunities within the BPO industry

Supportive and collaborative work culture