Customer Service Representative

Careerxtra; Braga; On-site; EUR 12,000 - 18,000; Part time

Benefits offered by this job

Career development opportunities

Performance-based incentives

Collaborative team culture

Job summary

A remote customer service provider is looking for a French-speaking Customer Service Representative to provide timely support across various channels. Responsibilities include managing inquiries, delivering excellent support, and collaborating with the team to improve services. Candidates should possess strong communication skills and be fluent in French alongside proficiency in English. This position offers competitive salary, performance-based incentives, and career growth opportunities in a supportive team culture.

Qualifications

• Native/fluent French with strong written and verbal skills.
• Proficiency in English (B2 minimum).
• Ability to handle technical inquiries with guidance.
• Strong communication across multiple platforms.
• Organised, detail-oriented and adaptable to new tools.

Responsibilities

• Handle customer inquiries across phone, email, chat, and social media.
• Deliver courteous and empathetic support.
• Identify recurring challenges and suggest process improvements.
• Collaborate with team members and leadership to achieve shared objectives.
• Identify recurring challenges and suggest opportunities for process or service improvements.

Skills

Fluent French (C2)

Communication skills

Problem-solving skills

Communication skills

Multitasking

Teamwork

Problem solving

Job description

About the job Customer Service Representative

Position: Customer Service Representative
Location: Remote, Portugal
Employment Type: Fixed-term (6 months) with招商 가능성
Compensation: Base salary

About the Role

We are seeking a French-speaking Customer Service Representative to join our remote team in Portugal. In this role, you will provide timely and professional support to customers across multiple channels, ensuring satisfaction and fostering long-term engagement.

Key Responsibilities

Handle customer inquiries across phone, email, chat, and social media, ensuring accurate updates in internal systems.

Deliver courteous and empathetic support to build positive customer relationships.

Resolve issues effectively to enhance customer satisfaction and retention.

Collaborate with team members and leadership to achieve shared objectives.

Identify recurring challenges and suggest opportunities for process or service improvements.

Requirements

Native/fluent French (C2) with strong written and verbal skills.

Proficiency in English (B2 minimum).

Previous customer service experience is an advantage.

Strong communication skills across multiple platforms.

Basic understanding of customer service principles and procedures.

Ability to handle technical inquiries with guidance.

Quick learner with adaptability to new tools and technologies.

Strong problem-solving skills, teamwork, and multitasking abilities.

Organized, detail-oriented, and resilient in a fast-paced environment.

What We Offer

Rotative shifts, Monday to Sunday (24/7).

Opportunity to work with a leading global travel & tourism brand.

Competitive salary + performance-based incentives.

Career development and growth opportunities within the BPO sector.

Supportive and collaborative team culture.