Remote French Customer services - Remote from Portugal

Cross Border Talents; Coimbra; Remote; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Competitive Salary Package

Health Insurance

Meal Allowance

Relocation Package

Training & Career Growth

Dynamic & Supportive Remote Culture

Job summary

A leading customer service provider is looking for a French-speaking Customer Service Representative to work fully remote. In this role, you will support a renowned global brand by assisting French-speaking customers via various communication channels. The ideal candidate will have excellent French and English skills, alongside strong communication and problem-solving abilities. Competitive salary, health insurance, and a dynamic remote culture are among the perks offered.

Qualifications

• Previous experience in customer service or hospitality is a plus but not required.
• Strong attention to detail and customer-oriented mindset.
• Excellent problem-solving and empathy in support.
• Comfortable with remote collaboration and digital tools.

Responsibilities

• Engage with French-speaking customers via phone, email, and chat.
• Resolve customer inquiries with professionalism and empathy.
• Collaborate with other departments to enhance customer experience.
• Collaborate with other departments to improve the customer experience.
• Maintain high-quality standards and meet performance goals.

Skills

Native or C2 level French

B1/B2 level English

Excellent communication skills

Problem-solving abilities

Problem solving

Tools

CRM tools

Chat tools

Remote tools

Job description

Remote French Customer services - Remote from Portugal

Position: French-speaking Customer Service Representative
Location: Remote from Portugal
Start Date: Flexible
Work Model: Fully Remote

About the Role

Are you ready to deliver outstanding customer experiences from the comfort of your home?
Join a global leader known for its innovative projects, employee-focused culture, and diverse work environment. As a French-speaking Customer Service Representative, you’ll support one of the world’s most respected international brands, helping customers and ensuring they receive top-quality service every step of the way.

What You’ll Do

Engage with French-speaking customers via phone, email, and chat.

Resolve customer inquiries with professionalism and empathy.

Provide accurate information, guidance, and troubleshooting assistance.

Collaborate with other departments to enhance the customer experience.

Maintain high-quality standards and meet performance goals.

What We’re Looking For

Language Skills: Native or C2 level of French + B1/B2 level of English.

Excellent communication and problem-solving abilities.

A customer-oriented mindset and strong attention to detail.

Comfort with remote collaboration and digital tools.

Previous experience in customer service or hospitality is a plus but not required!

What’s in It for You

• Competitive Salary Package aligned with market standards.
• Health Insurance private coverage for your peace of mind.
• Meal Allowance enjoy daily meal support.
• Relocation Package for candidates moving from abroad (including flight + accommodation support).
• Training & Career Growth structured onboarding, learning paths, and promotion opportunities.
• Dynamic & Supportive Remote Culture inclusive teams, virtual events, and a strong sense of community.