Customer Service Representative (French)

Careerxtra; Braga; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Competitive salary with performance-based incentives

Professional growth opportunities

Access to exclusive travel perks and discounts

Collaborative work environment

Exclusive travel discounts

Job summary

A leading BPO consultancy is seeking a Customer Service Representative fluent in French to join their team in Braga. The role involves handling customer inquiries across communication channels and ensuring satisfaction through professional support. Ideal candidates will have strong communication skills and a detail-oriented approach. Competitive salary and opportunities for professional growth are offered, along with access to exclusive travel perks and discounts.

Qualifications

• Previous experience in customer service is advantageous.
• Strong verbal and written communication skills across various platforms.
• Ability to handle technical inquiries and troubleshoot common issues.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Effective problem-solving and team collaboration in a fast-paced environment.
• Organized, detail-oriented and able to manage multiple tasks simultaneously.

Responsibilities

• Handle inquiries and requests across various communication channels.
• Foster positive relationships through prompt and courteous support.
• Support customer satisfaction and ensure effective issue resolution.
• Work collaboratively with colleagues to achieve team objectives.
• Collaborate with colleagues and leadership to achieve team objectives.
• Share insights on recurring challenges and suggest process improvements.

Skills

Communication skills

Problem-solving

Organizational skills

Team collaboration

Problem solving

Team collaboration

Organized & detail-oriented

Job description

Customer Service Representative (French)

About the job Customer Service Representative (French)

We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Braga.

Position: Customer Service Representative

Employment type: fixed term (6 months)

DUTIES AND RESPONSIBILITIES:

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
• Foster positive relationships by delivering prompt and courteous support.
• Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
• Maintain a professional and empathetic approach in all customer interactions.
• Work collaboratively with colleagues and leadership to achieve team objectives.
• Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS:

• Previous experience in customer service would be advantageous.
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts